Sales Customer Service

VIKRAM PURI

Email:***********@*******.** ; Mobile # 647-***-**** Brampton,ON,CANADA,L6X 5H5

PROFESSIONAL SUMMARY

Experienced Warehouse Operations Manager with a demonstrated history of working in the E-commerce and Retail logistics. Skilled in Operations Management, Warehouse Operations, Supply Chain-Logistics, Transportation Management, and Planning. Strong presenter, communicator and problem solver able to work effectively and productively with diverse customers and individual needs. Hands on experienced on MS-office, RFID, Barcode systems, Label Printer, RF-Scanner, etc.

SKILLS

Microsoft Office, Excel & Power point

Adaptive team player

Supply Chain & Logistics

Inventory control

In-Store & Warehouse support

Store maintenance

Shipping and receiving understanding

Freight operations

Problem-solving abilities

Quality assurance controls

EXPERIENCE

Operations Supervisor – Retail & E-Commerce

August-2019 – Apr-2020 (Temporary Furlough due to COVID-19)

GAP Inc. Brampton, Ontario

Responsible for all aspects of inventory management, building flow, production and labour planning.

Support all departments in a high volume 1.2M sq. foot distribution center with up to 600 hourly associates.

Reporting directly to the Senior Director of Canada providing KPI’s, operational metrics, presentations and forecasting for both the retail and online channels. Work and support various department of GAP Distribution Center.

Support warehouse applications such as Warehouse Management System (WMS), Manhattan, IBM Cognos, TGW, Beumer POET,etc.

Brands supported for all Canadian stores include Gap, Old Navy and Banana Republic

Reprogrammed and troubleshoot ZEBRA [RF guns, label printers] SYMBOL [wired & wireless Barcode scanners] etc.

Trained all new assistant supervisor and new management trainees, enforced adherence to policies, standards and security protocols. Track productivity (Picking Rate) by shift associates.

Reports engineering/maintenance issues to Chief Engineer for resolution and follows up as needed to ensure they are addressed in a timely manner to reduce the impact on operations.

Met budget targets by controlling expenses and eliminating wasteful behaviors.

Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.

Ensure successful execution of Canada Regional projects on time and within plan. Identify opportunities and synergies within Zone logistics operations and planning. Ensure project handover Service Level Agreements are clearly define and executed. Participate in Zone Logistics CAPEX planning.

Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives. Continuously monitor the performance and activities through the use of KPIs & SLA.

Liaising with HR, Maintenance, IT, Labour & higher leadership team on day to day basis .

Leading a group of great associates to select and distribute merchandise to our stores to satisfy customer needs.

Support all safety programs and compliance to ensure a safe work environment for all associates.

Proactively identify and lead process improvement initiatives and Lean tools

Warehouse Supervisor

Jan-2010 – June-2019

Whirlpool Corporation

Managed all aspects of warehousing, inventory management, transportation, distribution, shipping and receiving.

Were responsible for the daily operation to strive for excellence, overall warehouse goals settings, initiate plans/projects implementation and commitment to achieve excellence in running operation.

Managed associate, shift and equipment planning based on the volume forecast.

Responsible to increase efficiency of associates to reduce costs, improve productivity and work spirit

Secured that working processes are in compliance with the Whirlpool-rules and guidelines.

Ensured adherence of all safety requirements and proper trainings across their function;

Addressed customer & vendor issues to ensure swift and successful resolution. Conducted monthly Vendor

Governance meeting.

Assisted in overall day-to-day operations of warehouse including continuous development of effective warehouse associates to achieve desired sales and results.

Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Demonstrated company core values as role model, with focus on respect, honesty, integrity, diversity, inclusion and safety of others.

Recruited, interviewed, hired seasonal staff and provided induction training as per warehouse norms.

Store Supervisor

March-2004 – Dec-2009

IBM (Lenovo Warehouse)

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Built customer confidence by actively listening to concerns and giving appropriate feedback.

Assisted customers with store and product complaints.

Four key areas that I always focus on are the safety, quality, customer experience, and productivity of my team & department.

Generated leads for new sales through telephone and email contact with customers. Communicated with customers on a daily basis ensuring expectations are understood, service levels are achieved, and customers are informed.

Educated customers on product and service offerings, Maintained adequate cash supply in cash drawers in multiple checkout stations.

Exchanged returned merchandise for customers quickly and efficiently.

Managed vendor relationships to optimize supply chain and product quality, including consulting on pricing and delivery structures.

Customer Service Lead

March-2000 – Feb-2004

DHL

Generated leads for new sales through telephone and email contact with customers.

Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.

Developed empathetic client relationships and earned reputation for exceeding sales goals.

Ensured packets deliveries are prepared and loaded on time, every time using appropriate methods.

Agreed and implemented amendments to SOPs / SWI’s when anomalies have been reported.

EDUCATION

(MBA) Master’s Degree from, M.D University, India

Bachelor of Computer Science & Information Technology from Delhi University, India.

Diploma in Computer Concepts & Applications from ISCT Institute, India.

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