Jan-Michael Guray

+1-587-***-****

Calgary, Alberta

addy9u@r.postjobfree.com

LinkedIn

Skills

Windows

OSX

Desktop Support

Microsoft Azure Administration

Office 365 Administration

Windows Server Administration

Application Support

Printer Support

Active Directory

Group Policy

HPSM

ServiceNow

Agile Methodologies

Data Science

End-User Training

Project Management

Problem Solving

Leadership

Team Player

Interpersonal Skills

Cross-Cultural Communication

Professional Experience

IT Senior Support Engineer, The Emirates Group

September 2017 – March 2020 Dubai, United Arab Emirates

• Administered IT services such as file server, print server, active directory, Zscaler, QMS, and Moodle that lead to a reduction of resolution time.

• Resolved the library portal access issue with vendor coordination to whitelist the new public IP address.

• Modernized lab classroom with 240 HP Elite 800 G4 PCs. IT Support Engineer, Al Mana Fashion Group

November 2016 – September 2017 Dubai, United Arab Emirates

• Initiated the SSD storage upgrade of 80 devices in the UAE office.

• Conducted a PC user training for 40 team leaders in the UAE stores.

• Provided new suppliers and vendors that reduced the IT procurement costs. IT Helpdesk Officer, Al Ghurair Investments LLC

October 2013 – October 2016 Dubai, United Arab Emirates

• Modernized the executive boardroom LCD panel to a BENQ 90” interactive LED.

• Conducted an HPSM training session for 120 employees.

• Implemented the MyQ Print Management System on 20 printers in Al Ghurair Properties. IT Executive, Emaar Hospitality Group

July 2011 – October 2013 Dubai, United Arab Emirates

• Installed Cisco Access Points to 822 rooms that lead to the improvement of Wi-Fi performance.

• Implemented a mobile Wi-Fi solution to 6 hotel limousines.

• Conducted an iPad and Mac training for 80 employees. Senior Sales Associate, Epicentre Holdings Limited November 2010 – April 2011 Singapore, Singapore

Sales Executive, iSTYLE Computers LLC

October 2006 – July 2010 Dubai, United Arab Emirates Cinema Usher, Novo Cinemas

May 2005 – September 2006 Dubai, United Arab Emirates Education

Far Eastern University Manila, Philippines

Bachelor of Science in Math major in Computer Science Year of Completion: 2005

WES Canadian Equivalency ECA: Bachelor’s Degree (three years) Certifications

ITIL V3 Foundation

August 2013

MCSA Windows 7

August 2013

MCSA Windows Server 2008

May 2013

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