IT Support Engineer
Resume:
Jan-Michael Guray
Calgary, Alberta
*******@*****.***
Skills
Windows
OSX
Desktop Support
Microsoft Azure Administration
Office 365 Administration
Windows Server Administration
Application Support
Printer Support
Active Directory
Group Policy
HPSM
ServiceNow
Agile Methodologies
Data Science
End-User Training
Project Management
Problem Solving
Leadership
Team Player
Interpersonal Skills
Cross-Cultural Communication
Professional Experience
IT Senior Support Engineer, The Emirates Group
September 2017 – March 2020 Dubai, United Arab Emirates
• Administered IT services such as file server, print server, active directory, Zscaler, QMS, and Moodle that lead to a reduction of resolution time.
• Resolved the library portal access issue with vendor coordination to whitelist the new public IP address.
• Modernized lab classroom with 240 HP Elite 800 G4 PCs. IT Support Engineer, Al Mana Fashion Group
November 2016 – September 2017 Dubai, United Arab Emirates
• Initiated the SSD storage upgrade of 80 devices in the UAE office.
• Conducted a PC user training for 40 team leaders in the UAE stores.
• Provided new suppliers and vendors that reduced the IT procurement costs. IT Helpdesk Officer, Al Ghurair Investments LLC
October 2013 – October 2016 Dubai, United Arab Emirates
• Modernized the executive boardroom LCD panel to a BENQ 90” interactive LED.
• Conducted an HPSM training session for 120 employees.
• Implemented the MyQ Print Management System on 20 printers in Al Ghurair Properties. IT Executive, Emaar Hospitality Group
July 2011 – October 2013 Dubai, United Arab Emirates
• Installed Cisco Access Points to 822 rooms that lead to the improvement of Wi-Fi performance.
• Implemented a mobile Wi-Fi solution to 6 hotel limousines.
• Conducted an iPad and Mac training for 80 employees. Senior Sales Associate, Epicentre Holdings Limited November 2010 – April 2011 Singapore, Singapore
Sales Executive, iSTYLE Computers LLC
October 2006 – July 2010 Dubai, United Arab Emirates Cinema Usher, Novo Cinemas
May 2005 – September 2006 Dubai, United Arab Emirates Education
Far Eastern University Manila, Philippines
Bachelor of Science in Math major in Computer Science Year of Completion: 2005
WES Canadian Equivalency ECA: Bachelor’s Degree (three years) Certifications
ITIL V3 Foundation
August 2013
MCSA Windows 7
August 2013
MCSA Windows Server 2008
May 2013
Contact this candidate