Administrative Assistant Customer Service

RICKI CARROLL

@ ************@*****.***

h +1-832-***-****

a Seabrook, TX 77586

PROFESSIONAL SUMMARY

Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Years of experience in early education and support for administration. Oversee staff schedules and safety training. Parent communication along with costumer service.

SKILLS

•Team coaching

•Coordinating team projects

WORK HISTORY

Learning Care Group Inc. - Team Leader/Administrative Assistant

Seabrook, TX • 06/2003 - Current

•Teamwork and flexibility

•Excellent team building skills

•Ability to lead teams

•Office management

•Scheduling

•Administrative support

•Incident Reporting

•Paperwork preparation

•Risk Identification

•Teamwork and contribution

•Service desk team management

• Maximized efficiency by removing safety hazards and debris from work areas.

•Cross-trained and provided back up for customer service managers.

•Molded team and embraced change to adapt within dynamic market.

•Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.

•Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

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Facilitated training for associates through daily coaching and regular

•Teamworking

•Cooperative team member

•Flexible team player

•Employee training and development

•Staff Management

•Safety audits

•Safety incident reports

•Implementing policies

EDUCATION

Clear Lake High School

Houston, TX • 05/1997

CERTIFICATIONS

• performance appraisals.

•Mentored and guided employees to foster proper completion of assigned duties.

•Built strong relationships with customers through positive attitude and

•attentive response.

Adhered to rigorous standards for customer service, merchandising and

•operational safety .

•Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Positioned as go-to person for up to 15 staff members, troubleshooting complex administrative and training issues promptly . Assisted Director with new hire processing and existing training programs.

•First Aid/CPR Certified

•CDA

•Texas School Readiness

•Safety Captain

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