Officer Management

Michael Hazen

*** ** ******** ******* **** City, FL 32025

386-***-**** *******@*****.***

A Recognized Leader, Experienced in All Aspects of Organizational Services

Versatile, highly skilled, and dedicated leader credited with combining expertise in team leadership, project management, inmate/staff management, and human services to guide efficient, successful operations in a variety of environments. Proven track record of successfully identifying program needs, and then developing and implementing new processes to meet those needs. Demonstrated ability to communicate clearly and effectively, collaborate across department lines, and work with and motivate individuals for improved progress and resolution of issues.

CORE COMPETENCIES

Program Management Team Leadership Client Relationship Management Organization

Multi-Tasking Mentoring & Coaching Research & Analysis Project Management

Strategic Planning New Process Implementation Technical Computer Skills

EXPERIENCES AND ACHIEVEMENTS

Senior Classification Officer – Baker Correctional Institution, Sanderson, FL 2014 – Present

Oversee and complete various projects to streamline the management of incarcerated inmates. Work and communicate with inmates to discuss goals, adjustment to institutional life, and methods for improved transition during and after their incarceration. Spearhead the research and analysis of department policies, administrative rules, and state and federal regulations in order to better answer and resolve requests and grievances. Review inmate status and progress, and make recommendations for work release, transfer, and re-entry.

Developed and organized quarterly seminars focused on re-entry, which facilitated public speaking and open discussion about issues and improved the re-entry process for inmates which resulted in reduced inmate recidivism.

Assist and provide about to be released inmates with resources necessary for successful reintegration back into society by functioning as the release officer resulting in the reduction of inmate recidivism which include housing, employment, and food assistance.

Heavily contributed to effective adherence to the Prison Rape Elimination Act (PREA) across the entire institution thereby maintaining federal law requirements regarding PREA.

Contributed to the adherence of institutional procedures in the areas of institutional administrative and disciplinary confinement, job assignments, grievances, records, monthly institutional tracker, American Correctional Association (ACA) standards, operational review, and working in the Emergency Operations Center (EOC) when major incidents occur.

Successfully stepped into even more of a leadership role upon absence of the Classification Supervisor.

Fostered strong working relationships with key players from local community agencies, other law enforcement agencies, and other departments within the institution which streamlined communication and collaboration across departments and led to improved management and rehabilitation of inmates.

Classification Officer – Columbia Correctional Institution, Lake City, FL 2012 – 2014

Led evaluation of inmates, determined their present statuses, and recommended custody and housing levels in this state correctional institution. Regularly met with inmates to discuss and resolve issues, help them set and achieve goals, and prepare them for successful re-entry upon release. Managed institutional job assignments for inmates on a weekly basis. Investigated and resolved inmate grievances at the informal and formal level thereby resulting in the reduction of grievances on caseload. Conducted background checks of potential inmate visitors for FCIC/NCIC warrants and past criminal offenses.

Successfully collaborated with the educational department to assign inmates educational and vocational job assignments that fit their personalities and strengths.

Developed and implemented various organizational methods to ensure inmate data and files were accurate and thorough, particularly in the case of sentence changes.

Classification Officer – Indian River Correctional Institution, Vero Beach, FL 2011 – 2012

Managed, evaluated, and made recommendations for youth-aged inmates at this facility. Worked closely with each youth to determine and set goals, assess and lead development, field requests, and answer any questions. Determined appropriate custody and housing level for each youth, worked with the courts and various law enforcement agencies to gather information pertinent to youth management, and conducted background checks of potential inmate visitors via CJIS for FCIC/NCIC warrants and past criminal offenses.

Collaborated with parents, legal guardians, or emergency contacts of youth offenders for optimal progress and development, and to keep guardians and parents informed and up-to-date.

Developed and led weekly mentoring sessions with a select group of youth offenders, and helped teach weekly character development classes for a select group of youth offenders resulting in much improved positive outlook and behavior of the youthful offenders.

Support Specialist – Stream Global Services, Tampa, FL 2007 – 2011

Supported and provided root cause analysis and issue resolution for Dell laptop and desktop workstation hardware and software systems, including Redundant Array of Independent Disks (RAID), via web chat and email. Researched issues when necessary, set-up callbacks to the customer for follow-ups, and went above and beyond to ensure customer satisfaction. Specialized in small and large business and consumer products, and daily issues included resolving wireless issues, networking issues, printers, and anti-virus software problems.

Successfully and professionally educated customers on the necessary steps to troubleshoot their problems, and provided detailed procedures to prevent future problems.

Spearheaded training of new associates, and served as a floorwalker during initial training.

Promoted from Level 1 Technical Support to L2 Technical Support in 2009.

Named the Employee of the Month in January and May 2011.

Correctional Officer – Portage County Sheriff’s Office, Ravenna, OH 2000 – 2007

Directed and supervised the daily activities of county jail inmates, and conducted investigations into inmate misconduct. Regularly conducted searches for contraband throughout the facility and inmate general population. Kept accurate, thorough records of jail activity on computers, and served as a booking officer by entering inmates into a database. Also provided reports to the local courts.

Expertly served as Officer-in-Charge in the absence of supervisory management.

Quickly and effectively addressed concerns and complaints from the public and in response to emergency situations.

Residential Monitor - Burdman Group Incorporated Youngstown, OH 1996-2000

Supervised and provided activities of adult clients with chronic mental illness and developmental disabilities

Utilized effective communication and analytical skills to resolve client crisis situations and to address other problems and needs of clients.

Provided motivational instruction to clients on basic living skills.

Composed daily reports regarding activities and behaviors of clients in addition to reporting and resolving any problems within the agency.

EDUCATION

Master of Management, Colorado Technical University

Bachelor of Science & Applied Science in Criminal Justice, Magna Cum Laude, Youngstown State University

Bachelor of Arts in Sociology, Youngstown State University, Youngstown, OH

TRAINING & QUALIFICATIONS

IS-01000 Public Assistance Program and Eligibility Certification, 2019

Project Management Certification, 2018

CJIS Certification, 2011-Present

Microsoft Certified Professional (MCP), A+ Network+, Techskills Independence, 2006

Ohio Peace Officer Certification, 2001

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