Retail/Ecommerce Manager

Ivana Zhao

347-***-**** ● addy3o@r.postjobfree.com

www.linkedin.com/in/ivana-zhao-10182062

Summary

I have 7 years of experience in the luxury fashion industry, with 5 years in people and organizational management. I am a leader and team-player that’s proven to work well with others. Superior communication skills, commitment to the job, and high adaptability have enabled my career growth. While working full time, I am completing my MBA degree focusing on Business Analytics and Marketing. Education

Baruch College, Zicklin School of Business, New York, NY

• MBA, while working full time (GPA 3.72/4) 12/2020 Relevant Courses

Business Data Analytics Search Engine Marketing

Social Media Marketing Web Analytics and Intelligence (Google & Adobe) Internet Marketing/Global Business

Relevant Projects

Marketing Project Data Analytics and Data Mining

Coca-Cola Plus NYC Census

SEO Project Information Systems Project

Harney & Sons Cegid Usage and Evaluation

• BBA in Finance and Investment, while working part time (GPA 3.68/4) Cum Laude, 06/2014 Professional Experience

LVMH - Fashion Group – Emilio Pucci, New York, NY

General Assistant Manager/Ecommerce May 2016 – Present Manage retail and e-commerce of a multi-million-dollar business with a team of 6

• Generate and analyze reports weekly and monthly to develop and implement business-driven processes

• Work cross-functionally with sales, operations, and 3PL

• Responsible for in-house e-commerce platform and Farfetch partnership

• Manage inventory and operations processes to ensure accurate stock level and meet logistics KPI’s

• Analyze weekly and monthly performance overview reports

• Apply key insights from reports back into the business to meet KPI’s

• Communications with in-house and Farfetch partner service to ensure seamless customer experience

• Recruit and build a highly motivated and self-efficient team Valentino USA, New York, NY

Sales Supervisor July 2014 – Feb 2016

• Consistently achieved/exceeded monthly and annual individual sales goals

• Provided exceptional client service through great knowledge of the company and its products

• Focused on collaboration and open communications with team members

• Trained team members to be more creative, self-sufficient, and analytical

• Supported management in CRM and KPI analyses

ChemEntry Industries, Rego Park, NY

Operations Intern May 2010 – Aug 2010

• Assisted operations team with inbound/outbound operations

• Managed purchase orders, returns, damages, and claims

• Managed daily requests from Client Services

• Consolidated return reasons to improve internal procedures Technology & Language Skills

Computer: MS Office; Tableau; SAP; Cegid, RapidMiner; Google Analytics; Adobe Analytics; SQL Language: Bilingual proficient in Chinese Mandarin and Cantonese

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