IT, Business Analyst

Rahim Jan

**** ********** *****

Euless, TX *****

Phone: 214-***-****

E-Mail: ********@*****.***

Result driven with vast Retail and Mortgage Banking experience

Adept at creating and transforming business requirements in to functional requirements or user stories and designing business models using diagrams, use case, and process flows

Comprehensive knowledge of Software Developmental Life Cycle (SDLC), having thorough understanding of various phases like requirements, design, development and testing

Experienced with Salesforce, Jira, and HP Application Lifecycle Management

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Proven ability to effectively handle multi-task levels of project management responsibly with minimal direction from superiors while supervising personnel, providing team leadership, motivation, and development

Performed daily analysis and reporting functions to support business requirements

Excellent communication, interpersonal, time management, analytical, organizational, and leadership skills

Extremely energetic, dependable, and self-motivated with a high degree of collaborative work integrity

Education

September 2000 - December 2002 University of Texas Arlington, TX

Bachelor of Science in Management Information System

Professional Profile

Citigroup – Irving, TX April 2015 - Current

Business Analyst

Planned and conducted requirements elicitation meetings with the Mortgage, Retail and Investment banking partners to collect functional and non-functional requirements relating to client’s Salesforce technology enhancements and initiatives.

Created UI mock-ups and process flow diagrams to facilitate better system understanding.

Conduct brainstorming sessions with the technical team to design and create new custom objects, assigned fields, designed page layouts, custom and out of the box components.

Worked with the entitlement team to outline the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.

Worked with business partners to help them create custom dashboards for various user groups.

Assisted with creating training material and conducted internal training sessions for business users on Salesforce technology functionalities.

Planned testing strategy, reviewed, and signed off on test-script, when needed executed UAT scripts to validate functionality.

Assisted Scrum Master/Project Manager to conduct Agile ceremonies such as daily stand ups and retrospective meetings, along with resolving issues standing in the way of progress and escalates as appropriate

Novation – Irving, TX October 2014 – April 2015

Business Analyst

Assisted in the project management process which includes planning, defining scope, design, testing, compliance, system documentation and user training

Performed analysis of business goals, objectives and needs of the general business environment

Conducted interview with internal users, members and supplier to gather requirements for systems development, enhancements and process improvements

Created user stories with detailed acceptance criteria to capture the business requirements in Rally

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Provided support on new features and work with development staff as necessary to resolve defects/issues

Recommended changes in order to improve and support business systems and activities

Assisted Quality Assurance team to develop Testing plans, coordinate testing and document test results of systems functionality and processes

Manage the day to day progress of the project and prepared status reports to senior leadership

Santander Consumer USA – Dallas, TX February 2014 – October 2014

Business Analyst

Acted as a liaison between business and technical staff to define technical and functional requirements, conceptual design, functional specification, testing and implementation

Converted business requirements in to detailed user stories and captured them in Rally

Facilitate scrum ceremonies (backlog grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Assisted team from over-commitment, manage backlog, prioritize resolution of defects/bugs

Developed flow diagrams, for Business process of the company, UI Wireframes and Mockups using Microsoft Visio

Assisted the Project Manager and Product Owner with the lifecycle of code development, from ideation to sprints to deployment

Managed processes from origination to completion and defining the technical and functional requirements as well as assisting with project planning

Use software, analytical tools and techniques, business process knowledge and general common sense to analyze business problems and to formulate solutions

Worked with both Business Operations and Compliance departments to analyze gaps in business processes and formulate long and short term solutions

ARGO Data Resource Corporation - Richardson, TX April 2013 – December 2013

Business Analyst

Worked as liaison among diverse stake holders to drive requirement gathering and analysis and user acceptance process for new and existing systems

Produced clear, concise, and unambiguous artifact critical to successful IT project delivery, including business requirement document, functional specification including Use Case and Models, UAT Plan and Test Scripts, requirement traceability matrix, and LOE estimates

Utilized prototyping tools and techniques to facilitate the development of graphical user interfaces and applications

Worked with various stakeholders to identify opportunities and recommend solutions to improve processes, reduce cost, and or increase revenue

Promoted proactive and positive interaction and communication between IT and other teams, including resolving requirements ambiguity or conflict and helping drive projects forward

Contributed to the development and upholding of BA standards and best practices

Consistently multi-tasked across several mission critical projects and enhancements

Bank of America - Richardson, TX June 2001 - April 2013

Mortgage Servicing Manager

Job involved managing multiple teams of Customer Relationship Manager, who assisted homeowners with various loan modification programs

Managed staff strategically, to ensure established productivity guidelines, communications, reporting practices and that division and departmental goals were being achieved within specified time frames

Served as subject matter expert for products and process flows such as FHA HAMP, FHA Loan Modification, FHA Partial Claims and other loss mitigation products

Conducted meticulous inter-departmental audits and quality control reviews, occasionally to ensure compliance with FHA/HUD guidelines

Reviewed all loan modification documents and provide response to complex customer, investor, or third party inquires, and work closely with other groups to mitigate risk and improve customer experience

Proactively communicate with vendors that strengthen critical alliances

Determined degree of risk and decision loans based on company and investor criteria, making solid loan decisions.

Banking Center Manager

Job involved managing single banking center in DFW: key responsibilities include recruiting and developing associates, talent planning, mentoring, running day-to-day banking operations and device strategies to consistently exceed sales and customer satisfaction goals

Accountable to perform day to day operations, and risk management of banking center by adhering to the mortgage and retail banking laws/ regulations, and guidelines including Truth in Lending

Assisted bankers with generating new loan application and interview applicants to gather all required information and documentation necessary to finalize loan packages

Supported relationship bankers with analyzing financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible workout to the borrower

Developed and maintained relationships with new and existing clients, leading to repeat and referral business.

Leverage Sales Performance Summary tool to track progress against Checking, Savings, Mortgage & Lending goals, and spend more time with the Relationship Bankers that need additional support to reach goals

Coached and developed bankers by offering constructive feedback and taking interest in their long-term career growth

Relationship/Mortgage Banker

Job involved offering financial and lending products and services to existing and potential future customers, not included in other channels such as Wealth Management

Establish, retain, and deepen relationships by working closely with banking center customers to exceed sales goals and provide quality customer experience

Originate mortgage loan for new home purchase, refinance, home equity loan, and HELOC

Reviewed all borrower income and asset documents to verify income and ensured all required documents are included in application package and all underwriting conditions are satisfied.

Ensured all loan applications are in compliant with HMDA, RESPA, and TILA requirements

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