Executive Assistant Manager
Resume:
Sunshine Anne S. Estrella
Teacher’s Village East, Quezon City
*************@*****.***
Professional Summary
Executive-level General Manager and entrepreneur with experience running start-up and emerging companies. Keep multi-industry business units' operations efficient and smooth by delivering successful leadership and team management at all levels. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Skills
Shaping The Work Environment Marshaling Resources
Developing Rockstar Performers Crafting strategic vision Organizational Bodybuilding Creating A Well-Oiled Machine Technology Literacy
Work History
General Manager
2014 April - 2020 April Draft Asset Management Inc., Makati City
● Reports directly to the CEO and Board of Directors
● Managed business units: real estate/property management; web and app development; fitness; f&b; BPO
● Responsible for 2 site locations with 300 - 400 FTEs that consisted of both operations and support employees
● Drove an aligned and focused team culture, reducing the turnover rate by 15%, and increasing revenue per employee by 10% on average
● Developed, planned, and implemented annual budgets ranging from $1M to $5M, optimizing costs by up to 35%
● Established and maintained strong customer relationships across all business units
● Facilitated quarterly and annual meetings with Board of Directors to establish milestones and identify opportunities for improvement
Operations Manager
2012 June - 2014 April
● Reports to CEO
● Managed operations of the following business units: real estate/property management and BPO
● Implemented structural changes, new hiring policy and cost optimizations that led to monthly revenue increase, preventing a failing business unit from projected shut down
● Maintained 90% compliance with real estate developer’s SLA
● Established and administered annual budget with effective controls to prevent overages minimize burn rate and support sustainability objectives
● Developed organizations systems for operations and financial reports and strengthened operational traceability and operational efficiencies Management Trainee
2011 May - June 2012
● Reports to Operations Manager and CEO (for Executive Assistant workload)
● Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
● Implemented team projects to accomplish objectives
● Trained and exposed in different facets of the business Executive Assistant to the CEO
2009 May - 2011 May
● Reports directly to the CEO
● Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
● Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
● Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Education
BA Creative Writing Major in Filipino
2009 April University of the Philippines, Diliman Masters in Business Administration
2018 June University of the Philippines, Diliman Certification
Civil Service, Sub-Professional
2011 May
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