Engineer
Resume:
Supervision
Attention to Detail
Leadership
Oral/ Written Communication
Training
Mentoring
Problem Solving
Customer Service
Microsoft Office Suite
SKILLS
Ran Engineer
Global Technology Associates/GTA April 2018 – Current
Carrier upgrades for Sprint in PNW, UCV, LCV, Colorado markets
Remote support assisting FE’s and Tower Crew
1900/2.5 builds and E911 testing
Support for troubleshooting of new alarms.
Understanding of 3G/4G LTE, Volte networks
Navigate between BSM, LSMU and LSMR Gui’s
Knowledge of CIQ, Excel, Scripts, RF tools for Samsung equipment
Training of colleagues on processes and procedures /MOP.
Communicate via phone or email with Sprint LRF
96% complete carrier adds on-air
Field Service Manager
Nexius April 2019 – August 2019
Responsible for working with the construction and field teams to build a cost- effective site.
Managed 3 to 5 tower crews on AT&T NSB/carrier add via Talonview
Provide civic acceptance, NTP, safety guidance verification.
Updated multiple databases with documents and timelines to track deadlines.
Provide off site support/troubleshooting on Ericsson equipment.
Inspection of site quality, QA.
Close outs / RFDS, CD review and changes.
Engineer
SAMSUNG April 2018 – November 2018
Completed 2-3 site Migrations a night on the CDU30.
Assisted Field techs with onsite and remote commissioning of RAN services.
Worked with Tier 1 and Tier 2 Engineers to perform manual migrations.
Advanced troubleshooting and support for new alarms.
Provided troubleshooting support and training to new trainees and junior staff.
Proficient use of Excel for documenting and tracking purposes.
Mentored and trained new hires on processes and procedures /MOP. Certification - Welder
Community Learning Center
Fort Worth, TX January 2016
TARRANT COUNTY COLLEGE
December 2013 GED
Dedicated IT Professional with strong attention to detail, ability to establish priorities and meet challenges head-on. Flexible and adaptive team player. Motivated individual contributor. Fast learner with the ability to be agile, understanding the big picture across multiple functions and/or organizations. Marlon Dorsey
214-***-**** PROFESSIONAL PROFILE
***********@*****.***
Plano, TX
EXPERIENCE
EDUCATION
Engineer
Glow Networks November 2017 – March 2018
Tier 1 for the Verizon FSM4 Airscale migrations.
Responsible for monitoring the customer equipment in a CDMA and LTE based wireless telecommunications.
Responsible for assisting field techs with Airscale Migrations.
Proficient using the SAM5620 and BTSM used for Airscale migrations and troubleshooting.
Experience working with Nokia.
Welder
Martin Sprocket – Arlington, TX February 2016 – November 2017
• MIG and TIG/ Flux Core
• Read blueprints for correct measurements and weld sizes
• GMAW and FCAW/Dual Shield .035, 045, 3/32nd
• Stainless 1/16
• Forklift certified
• Production/ Fabrication
• Trained new hires on reading blueprints and welding processes
• Demonstrated continuous effort to improve operation, decrease turnaround time and streamline work processes
• Welded components in flat, vertical, horizontal and or overhead positions Customer Service Rep
SPRINT – Fort Worth, TX November 2007 – September 2014
Assisted customers by telephone providing information about products and services, entering orders, canceling accounts and documenting complaints.
Checked to ensure that appropriate changes were made to resolve customer issues.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Completed contract forms, prepared change of address records, or issue service discontinuance orders.
Responsible for coaching and mentoring new customer service representatives.
Marlon Dorsey
***********@*****.***
Plano, TX
EXPERIENCE continued
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