Administration, Executive Secretary, Desktop and Laptop Support

M. FRANK

E-mail: ************@*****.***

Mobile: 091-902-***-****

WORK EXPERIENCE SUMMARY:

Overall Holding 18 years of Experience in IT & Admin exposure with skill set as Sr. Admin Executive, Sr. Technical Support Executive and Sr. Customer Service Executive and also an Entry level across a wide range of business a short summary is given below:-

Working for NICE Computer Education since June 2016 to till date as Sr.Admin Executive cum Personal Assistant to Managing Trustee.

Worked for Sutherland Global Services since August 2014 till May 2016 as Sr.Customer Service

Worked with Overnite Express Limited from January 2010 till April 2014 as Sr.System Exec.,

Worked with Dell Perot Systems from May 2007 till January 2010 as Sr.Executive Financial Transaction

Worked with Hex Mobiles Limited (Authorized Dealer of Hindustan Motors & Eicher Motors) from February 2001 till January 2007 as Sr.Desktop Support Executive

NICE Computer Education Chennai, Tamil Nadu

Sr. Admin Executive cum PA to Managing Trustee Jun 2016 to Till date

Responsibilities:

Acting as a first point of contact with Admin related works on daily basis by handling all operational activities of the Institute & Trust including Staffing Facilities, Security and Housekeeping Facilities, Vendor Facilities and Cab Driver Facilities by maintaining an individual Facility LOG Book Register and update on Database Management System.

Assisting Managing Trustees by managing an active Calendar of Appointments, composing and preparing correspondence, compiling documents for meetings, preparing agendas & MOM and circulate to the appropriate Team Heads.

Booking and arranging Travel, Transport & Accommodation and Maintaining confidential files and contact information of the Managing Trustees

Planning and Scheduling the Institutional Training Meeting Programs and other Trust official Activity Programs by providing PowerPoint Presentations, conducting games & Interactive sessions and arrange A-Z arrangements to the concerned Dept., and Organizing Team outing.

Handling Bank Transaction works and costing cash flow vouchers with an approval of Managing Trustee and keep track on Course Fees paid/not paid students and send MIS report to the management on admin activities (month wise report).

Maintaining Institutional Security by following safety procedures and controlling access (via) reception desk, monitor log book, checking visitor badges, and conducting safety drill once in 6 months by Handling Fire Extinguisher, and First Aid Medical Kit etc.,

Handling entire Institutional & Trust Assets (Repair and Replacement) with an approval from the Board of Directors.

Maintaining AMC contracts for institutional and trust Assets, Stationary, Courier & Postage, repair and maintenance of institutional / trust vehicles (maintaining separate vehicle log register).

Deals with rental, EB, municipality, and all govt., CWC regulations. Supports managers and employees through a variety of tasks related to organization and communication.

Sutherland Global Services

( Client - Amazon India ) Chennai, Tamil Nadu, India

Sr.Customer Service Executive Aug 2014 to May 2016

Responsibilities:

Acting Team Leader Managing a team of 8 members with chat, email and voice support.

Weekly team meetings are conducted to address team on the productivity, performance and an error analysis.

New learning and best practices are shared on a daily basis with the team to meet customer expectations/requirements in the best way possible.

Conduct regular one on one session with team members to help them understand their weaknesses/strengths and work with them on their areas of improvement.

Regular training sessions are conducted for the team on process updates and knowledge sharing.

Prepare training plans and conduct training sessions for new joiners.

Coordinate inter-departmental trainings to help the team understand the functions of the other processes involved in processing a Customer request.

Overnite Express Limited.

(Domestic and International Logistics Operations) Chennai, Tamil Nadu/ India

Sr. System Executive / Admin Executive Jan 2010 to Apr 2014

Responsibilities:

Handled 3 servers and 70 nodes with ups, printers, switches, routers, hubs etc.,

Allowing rights to the users, Maintenance of servers and switches, Software updating on

regular intervals, Daily tracking Antivirus updating in Windows server 2003 ( Symantec 9

and 10.0 server edition)

Handled the AMC with (CMS) - existing vendor - Sales and Services, Handling the users

request - System Problem Registry (SPR) tickets by remotely in a prompt time manner,

controlling Data server backup, mail server backup, Daily updating AZ report & System

Status (Inventory report) to IT-Head (Corporate Office, New Delhi).

Weekly team meetings are conducted to address all department heads on the system software

and hardware error analysis.

Update definition file of Anti-Virus software in all servers (online).

Logged & solved all Hardware problems through AMC vendor.

Checking of server log files.

Complete indexing on all the softwares.

Send Hardware Stock Report and Daily Call Report to HO.

Preventive Maintenance of all computers and printers.

Do online updating of Windows Server.

Scan all the computers for viruses using Anti Virus.

Reviewing User Accounts: Review all users and objects on the Data server once a month to

make sure that there are no intruders, obsolete accounts, or unauthorized accounts and cross check all the Accounts are closed for all users who have left the system.

DELL Perot Systems

(Client - Erie Family Life Insurance,

MetLife and Old mutual Financial Network) Chennai, Tamil Nadu/ India

Sr. Executive Financial Transaction May 2007 - Jan 2010

Responsibilities:

Involved in full life cycle implementation of various Insurance clients like (Erie Family Life Insurance-Lincoln-USA, Met Life-Michigan-USA and OMFN-Pennsylvania-USA).

My role and responsibility is a Quality Controller, handling a team size of 36 was deviations level of Indexing, Data Entry, Policy Issuance and Policy Holder Service.

Updates on SOP error controlling, internal and external Audit errors, attending client calls, Tracking record for productivity and production of every associate (SLA) and handling Automations for the process using Macros, etc.,

Conduct regular one on one session with team members to help them understand their weaknesses/strengths and work with them on their areas of improvement.

Hex Mobiles

(Dealers of Hindustan Motors and Eicher Motors ) Chennai, Tamil Nadu/ India

Desktop Support Executive / Admin Executive Feb 2001 to Apr 2007

Responsibilities:

Maintain Servers, allowing rights and access to the users, desktop troubleshooting, Spare parts stock maintenance on master database software and send MIS report on weekly basis and monthly basis.

Sending A-Z report on daily basis to our IT-Head support. Maintaining stock registers, ordering parts in a weekly timely manner, Handling Pre Delivery Inspection report (PDI) control of over flowing stock of internal spare parts and also external spare parts.

Achievements:

Management Overnite Express Limited was happy with my performance and the appreciation received - BEST OF THE MONTH Award.

Performing well and handling Customer satisfaction. Provided an Award by Amazon Client in a short span of period

Career Achievements:

S.No

Company

Reason

Duration

1.

Overnite Express Limited

Best Team of the quarter

Received award for the Best team of the quarter on March 2014.

2.

Sutherland Global Services

Best Customer Service Agent

Received Certified Customer Service Agent on Sep 2014.

Other Career achievements :-

Received appreciation mail from clients, dealers, and my onshore team.

Met our Service level agreements (SLAs) and KPI.

Maintained accuracy in any given task.

Received appreciation from the business head for clearing the back logs (Over 1000 chat and email queues) with NIL data confidentiality breach.

Quality award for the team for NIL exceptions and NIL data confidentiality.

Academic Profile:-

S.No

Institution

Course

year

1

APTECH Computer Education, Kilpauk, Chennai.

ADSE-Advanced Diploma in Software Engineering.

1995

2

LAN PAKE Computer Education, Perambur, Chennai.

DSHT-Diploma in Software & Hardware Technology.

1997

3

Don Bosco Matriculation Hr.Sec. School

High School

1994-1995

Computer Proficiency :-

Data Entry, Internet skills, MS-Office, Tamil Typing etc.,

Personal Profile :-

Name : M. FRANK

Date of Birth : 06/01/1977

Father name : A.C.Manoharan

Marital Status : Married

Languages Known : English, Tamil

Permanent Address : 11/21, Jayaram Street, Vetri Nagar, Chennai-600082

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Regards,

M. Frank

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