USHA CHARI

914-***-**** (Mobile)

Newport Beach, CA addxqf@r.postjobfree.com

More than 25 years of IT and program management experience in technology leadership roles, specializing in data management and best practice methodologies. PROGRAM MANAGEMENT HIGHLIGHTS

Managed complex IT programs and projects at Consumer Reports, Panasonic Avionics, JD Power, Teacher Created Materials.

• Program managed rollout of Panasonic Avionics’ first ever wireless product rollout to 18 airline customers. Improved and aligned airline customer schedules with our roadmap, and improvement in customer satisfaction.

• Led Master Content Repository (MCR) program across several verticals at Consumer Reports from several segregated silos into one central database. Resulted in uniform workflows across verticals, enhanced data integrity and avoided data redundancies.

• Managed ‘transformation’ of both technical and administrative functions from NadaGuides to JD Power. Successful integration into new enterprise, including infrastructure, codebase, IT policies.

• Program managed Consumer Reports Data Management System application (CRDMS) for end- to-end data entry to publication. Reduced throughput time by 5X.

• Implemented the rollout of a new data platform to integrate all data sources at Teacher Created Materials, including from Salesforce, Netsuite and an internal Order-to-Cash system. Thorough RFP with 5 vendors (including Salesforce/MuleSoft, Dell Boomi, Jitterbit) and negotiating the best platform for our needs.

I have been successful in delivering high-impact programs and projects through:

• Strong focus on documentation and governance.

• Proactively identify staffing needs to keep up with the strategic initiatives. Global onshore/offshore team management.

• Adoption of various program and project management methodologies, including Agile, 5D (Discover, Define, Design, Develop, Deploy).

• Proficiency in conducting Scrum ceremonies.

• Fiscal management (including P&L, ROI).

• Critical feedback to direct reports and project managers.

• Strong emotional intelligence, including influencing, partnering, relationship building and communication.

• Clear and concise short-term and long-term roadmaps. WORK EXPERIENCE

Data Services Manager, Teacher Created Materials (TCM) Huntington Beach, CA (2019 – June 2020)

Core functions: As the Data Services manager, responsible for managing all data related projects.

• Worked with the VP to create a IT Governance document

• Configured and implemented a data platform (Celigo) to integrate all TCM data sources, including from Salesforce, Netsuite and an internal Order-to-Cash system. Thorough RFP with 5 vendors (including Salesforce/MuleSoft, Dell Boomi, Jitterbit) and negotiating the best platform for our needs.

• Database management for ~60k products, and preparation for a Data Lake.

• Internal reporting for key stakeholders.

• EDI management for key vendors including Amazon. Director of Technical B2C Services, JD Power/NadaGuides Costa Mesa, CA (2016 – 2019)

Core functions: As the Director of Technical B2C Services at JD Power (and previously Director of IT at NadaGuides), managed a team of 15 (Software development, Database architecture and IT Network infrastructure) resources.

• Converted the Nadaguides.com website to a ‘Responsive’ design. Increased page views by a few million per month.

• Transformed technical and administrative management from NadaGuides to JD Power. Successful integration into new enterprise, including infrastructure, code base, IT policies.

• Defined new lean processes/workflows and implemented Agile principles. Improved program and project delivery by 3X.

• Revamped ‘JDpower.com’ website with upgraded ad architecture. Increased revenues and speed of page-loads multi-fold.

• Vendor management for ~50 IT vendors/$250k. Streamlined and reduced expenses (e.g. 50% reduction in annual costs with a key vendor).

• Project managed the upgrade to Azure DevOps, upgrades to SQL server and .Net platforms.

• IT/Finance Liaison for managing P&L, including capitalization of technology projects. Program Manager, Panasonic Avionics

Lake Forest, CA (2015 – 2016) 6-month break after Consumer Reports for relocating to CA from NY Core functions: As Program Manager for their new WISP (Wireless Internet Service Provider) product, managed the rollout to 18 airline customers, including several in parallel.

• Creation of a strategic roadmap for internal and external stakeholders with timelines for the next 2 years highlighting availability of new features. Improved and aligned airline customer schedules with our roadmap, and improvement in customer satisfaction.

• Trained team to adopt Agile software implementation methodology (daily scrums with the Business, Product and Development teams, constant communication, reporting). Improved implementation time and drastic reduction in software bugs. Data Engineering Manager, Consumer Reports

Yonkers, NY (2007 – 2014)

Core functions: Manager for all Data Programs including: Data feeds management, Database design & modeling, Implementation and support of all Consumers Reports databases. Managed a team of 10 (Business Analysts, Database developers, QA team) resources.

• Led Master Content Repository (MCR) program across several verticals at Consumer Reports from segregated silos into one central database. Resulted in uniform workflows across verticals, enhanced data integrity and avoided data redundancies.

• Program managed Consumer Reports Data Management System application (CRDMS) for end- to-end data entry to publication. Reduced throughput time by 5X.

• Implemented third-party data integration (with manufacturer data sources such as Etilize, Chrome, Blackbook, Pricegrabber, Krillion, Milo) to increase model level data coverage. Manual data entry elimination.

• Managed migration of content management systems for Autos data. Decreased time for monthly page generation by 25x.

• Enhanced workflows to efficiently convey proprietary data to subscribers and other downstream clients.

• Internal reporting using BI tools (such as Open Reports, Tableau, Oracle ETLs) to report key performance metrics.

Senior Data Architect, Consumer Reports,

Yonkers, NY (1995 – 2007)

• Lead developer for all Consumer Reports database projects using Oracle PL/SQL. In addition, performed various business analyses, and was the primary IT liaison with internal business clients. Successfully led the implementation of several database re-design projects including Autos DB and Internal Survey DB.

TECHNOLOGY

• Hands-on: Oracle (SQL plus, PL/SQL, Forms, Reports, APEX, JDeveloper), Java, XML, XSL, CVS, MS-SourceSafe, Business Intelligence (BI tools) Tableau, R, Python, Microsoft Azure Devops (TFS/VSTS), Database architecture and design, Data Integration platform (Celigo)

• Managed: Tableau, SQL Server, ASP .Net, C#, Rhythmyx CMS, Struts, Java, Python, CRON, Git, Subversion, MS Azure, Angular, CSS, HTML, UI/UX

• Other:

Þ Big Data (Hadoop, Mapreduce, Pig, Hive), Data Science - Online courses (2014) Þ Six Sigma Green belt trained (scored 97% on the Green belt exam) (Jan 2014) Þ Agile Methodologies and how to lead an agile team by Wintellect (Jan 2019) Þ CIO Certification – as part of a Women in Leadership initiative by ITC (Feb 2019) Þ Hands-on Data Analytics programming (R, Python, Tableau) Boot camp at UC DAVIS (Dec 2020)

EDUCATION

• Mankato State University, MN: Master of Science (partial), Computer Science.

• University of Pune, India: Master of Computer Management - Focus on Information Systems and Management.

• University of Madras, India: Bachelor of Science, Computer Science - Focus on Computer Science, Math and Statistics. (Gold medalist for being the #1 ranked student).

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