HESTER L KIEFT

**** ****** ** ******** ** *****

Ph#231-***-****

addxpz@r.postjobfree.com

OBJECTIVE

To learn and grow with the Company

EXPERIENCE

Huntington National Bank

Muskegon MI

Customer Service Manager 09/12 to Current

Customer Service

Operation for Branch in regards to making sure Branch is compliance with bank's policy and procedures.

Coaching teller and platform staff with compliance and up to date procedures.

Opening and servicing new accounts

Delivering prompt, accurate and excellent customer service

Sourcing new referral from current and new customers

Processing daily teller transaction

Managing open and closing time.

Managing FTE for the office

Keeping Cash variance levels at less that 5%

Making sure all customer service surveys are above 70%

Fifth third Bank

06/97 to 06/12

Lead Teller

Trained employees on cash drawer operation

Adhere to 5/3 security and audit procedures

Research and Resolve customer issues on personal Saving, Checking and lines of credit

Load consumer loan application into loan processing system

Maintained confidentiality of bank records and client information

Opening new accounts and decisioning credit card within my lending authority.

EDUCATION

Muskegon Community College

Communication

Muskegon MI

Coursework in Communication

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