Manager Sales
Resume:
Christine Drollinger
Professional Summary
Customer service oriented, responsible individual continuously working toward excellence. Dynamic team player and individual contributor always willing to take on additional tasks to support the needs of the team. Research and results drive, detail-oriented person with strong communication skills and drive for success. Good eye for process improvement and patterns within data. Environment and community oriented, enjoys volunteering with nonprofits and team building activities. Work History
MGM Resorts International - Payroll Specialist
09/2018 - Current
Governance, Risk and Compliance, Las Vegas, Nevada Area
• Facilitate communication between Payroll Operations, Payroll Systems, Compensation and Labor Relations
• Participate in projects that expand the scope and/or scale of Payroll, ensuring compliance with policies, and state and federal regulations and statutes
• Make recommendations for operational process improvement
• Establish governance to key payroll operating systems
• Establish tracking project management for union implementation
• Begin purge efforts for documentation that exceed retention durations in accordance with Federal and State regulations
• Identify active practices that do not have associated procedures.
• Create and maintain proper documentation of controls and standard operating procedures
MGM Resorts International - Payroll Specialist
08/2017 - Current
• Las Vegas, Nevada Area Process payroll weekly by auditing for variances within the timekeeping of properties and balancing all toke distribution and monetary uploads.
• Perform daily tasks including; time corrections, time off kick outs, HR transactions (retro payments if needed), new hire processing uploads, process any on- demand checks, answering phones, emails and Neocases
• Research any variances in timekeeping and employee issues in a timely manner
***********@*****.***
8484 Montana Stream, Las Vegas, NV
Skills
• Auditing
• Coaching
• Union Contract Review
• Customer service
• Microsoft office Suite
• Problem solving
• Process improvement
• Payroll processing
• Research
• Strategic Planning
• Spreadsheet creation
• Real estate license
• Proficient in Kronos, Workday,
Showcase, Agilysys, DinerWare
Education
Western Governors University
Salt Lake City, UT
MBA
2010
Central Washington University
BS: Anthropology
Affiliations
Member of Employee Committee at MGM
FSSC
Change Agent for Finance Modernization
Secretary, Anthropology Student
Association
• Promote an effective work environment though continuous process improvement
• Communicate effectively with property time editors and employees through emails, phone calls and Neocases
• Updated many of the Standard Operating Procedures Trained temporary employees on daily tasks and processing procedures
• Encourage team work and always willing to take time to help co- workers Programs used: Kronos, Workday, Microsoft office, Outlook. Events and Adventures - Membership/ Sales Manager
Bellevue, WA
01/2015 - 08/2015
• Interview potential members ensuring they are a solid fit for our club.
• Educate and persuade them to choose the best membership option for the and assist current members with renewals.
• Hire and develop sales representatives.
• Promoted to manager after 30 days.
Macys - Sales Manager
Tukwila, Lynnwood, WA
05/2011 - 03/2013
• Drive and exceed sales through MAGIC selling--coach team to scorecard metrics, through daily observations (focusing on selling behaviors), and feedback.
• Review reports identify deficient areas and partner with Merchandise Team Manager to implement action plans.
• Identify best sellers and key items; communicate advertising and sales information.
• Strengthen attendance and weekend hours compliance, create break schedules to ensure optimum coverage and lead selling initiatives.
• Motivate and educate Associates to solicit our Star Rewards Program by reinforcing the rewards and benefits.
• Review personal Selling Area Scorecard
• Establish high level of shortage awareness and effectiveness through communication with loss prevention and sales team; ensure that all policies and procedures are implemented.
• Interview and employ selling focused Sales Associates--make recommendations on Associate promotions, advancement and talent development and termination.
• Address concerns in reasonable and fair manner, consistent with Macys core values--create a positive, inclusive work environment
• Executive in Charge of Connect and Assist scores--lead store to be successful with customers and assisting them to meet their needs, through fast feedback, communication and recognition.
• Plan and coordinate events
Member of Lamda Alpha Anthropology
Academic Honors Fraternity
Dean’s List
Volunteering
Three Square Food Bank
Clean the World
Guatemalan Friendship School
Foundation
FISH Food Bank
Northwest Harvest Food Bank
Hobbies
Softball, soccer, volleyball, board games,
strategy games, watching football, and
TV, true crime
Contact this candidate