Customer Service Care
Resume:
WORK EXPERIENCE
Owner/Operator/Manager
E and C Water Restoration, LLC - Chagrin Falls, OH
• Leading all administrative, customer service, and finance areas of a dynamic Water Restoration company.
• Communicating directly with a wide range of clients to deliver excellent technical/customer service.
• Aiding residential and business clients drying out homes/businesses after occurring water damage.
• Managing work crews, payroll, transportation, housing, project progress, and deadlines/goals.
• Repairing water/mold damages and aiding communities with demolition and sanitary environments.
• Maintaining, sterilizing, and storing a variety of highly specialized equipment and related tools. Supervisor/CPOA
Dr Michael Greenberg - Chagrin Falls, OH
1997 to Present
• Proactively establishing, developing, and maintaining excellent working relationships with clients.
• Using interpersonal and communication skills to assist candidate recruiting and interviewing.
• Proactively identifying and resolving problems through superior conflict resolution abilities.
• Leading clinical teams to uphold both internal and external health and safety standards.
• Managing the full range of billing, accounting, inventory oversight, and order fulfillment needs.
• Reaching monthly sales goals with 90% success and achieving insurance verifications of 95% accuracy.
• Advocating for patients to ensure insurance coverage and deliver high-quality customer service.
• Using promotions/manufacturer offers to increase sales and training staff to achieve/exceed goals MICHELLE
FRANKLIN
Chagrin Falls, OH 44023
**************@*****.***
• 20+ years of experience in customer service, business management, and clinical support roles.
• Excellent record of success providing for clients across the service, restoration, and healthcare industries.
• Delivering excellent customer service through effective communication, both verbally and in writing.
• Using multi-tasking and time management skills to excel in fast-paced and changing environments.
• Communicating directly with a wide range of clients to deliver excellent technical service.
• Maintaining, sterilizing, and storing a variety of highly specialized equipment and related tools.
• Managing the full range of billing, accounting, inventory oversight, and order fulfillment needs.
• Successfully establishing, developing, and maintaining excellent working relationships with clients.
• Proactively identifying and solving problems through superior conflict resolution abilities.
• Leading clinical teams to uphold both internal and external health and safety standards. Customer Service Professional
Career Note
1996 to 1998
and Server/Bartender/Trainer/Manager for Rick's Café/Leonettis On the Falls/Yours Truly Chagrin Falls (1985 - 1997). EDUCATION
Associate
Kent State University - Aurora, OH
2019
SKILLS
Customer Care
Customer Experience
Customer Service
Front Desk
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