Manager Front Desk
Resume:
Carol Mestas
970-***-**** *************@*****.***
SUMMARY OF QUALIFICATIONS
Bilingual - Spanish is my second language.
Over 25 years office experience providing exceptional customer service and support to colleagues
Able to efficiently multitask in demanding, fast-paced environments - juggle people, phones, e-mails, and radios in a flash with phenomenal results
Highly organized & detail oriented
Can progress long moments without checking my cell phone
PROFESSIONAL EXPERIENCE
C&W Services, Phoenix, AZ
Front Desk Manager; 2019-2020
Greeting guests for the MMC companies. Booking meeting rooms and answering phones. This company has over 200 employees for whom I kept updated records. I was let go because of COVID 19.
Copper Mountain Ski Resort, Colorado
Dispatch Lead; 2005-2019
Directed calls throughout resort in order to maintain smooth, efficient workflow
Created and delegated detailed work orders for engineering, lift ops, and maintenance
Responsible for electronic key programming and maintenance
Upheld professional and positive attitude towards collogues, customers, and canines alike
Housekeeping Manager; 1999-2005
Created detailed scheduling for 100+ housekeepers for resort-wide demand
Responsible for department payroll including providing benefit information to foreign workers
Charged with translating, hiring and firing personnel including those who held H1-B Visas
Delaware Hotel, Colorado
Front Desk Manager; 1992 –1999
Primary contact for booking reservations, scheduling functions, and group meetings
Ordered, maintained, and completed inventory control on a bi-weekly basis
Financial auditing and light bookkeeping for hotel
EDUCATION
Colorado Mountain College, Leadville, CO
Associates Degree in Business Graduated May 1984
Lake County High School, Leadville, CO
General Studies Graduated May 1982
Professional References
Chris Bartholomew
Operations Director Outlets at Silverthorne
************@*********************.***
Bob Meakim
Maintenance Director Chaffee County School System
***********@*****.***
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