Ahmadou Barry

** ******** ***** ********, ** ****5 347-***-**** addxk0@r.postjobfree.com

PROFILE

Computer Technician Specialist with five plus years of professional experience. Desktop Support Engineer with expertise in hardware upgrades, software application support, connectivity and troubleshooting. Install, test, troubleshoot and performance monitor LAN and Telecommunication equipment. Proficient with network tools such as Optical Time Domain. Utilize Reflectometer and Fluke Networks Optiview XG to troubleshoot network related issues, and Putty, Telnet, and CMD line to troubleshoot network issues on the switch end. Excellent work ethic goes above and beyond to complete an assignment. Competent skills and background in the IT terrain will contribute to the growth and improvement of the environment.

EDUCATION

New York City College of Technology, CUNY Brooklyn, NY

Bachelor of Technology in Computer Systems May 2017

TECHNICAL SKILLS

Operating System (XP, 7, 8, 10)

Microsoft Office

Manage user accounts on Active Directory

Dame Ware/Windows remote connection

ServiceDesk Plus

Basic Networking

Basics of Java, HTML/CSS, SQL

Run resetnav and PST scans, delete/rebuild profiles, migrating PSTs from server for Outlook accounts.

VOIP Phone Installation and Troubleshooting

Basic Citrix Support

Software Installation

Upgrade and replace hard drive and memory

PC and Tablet Setup

Understanding QoS, Multicast, NTP, HSRP, and circuit T1, EPL

Troubleshoot Xerox/Lexmark/

Cannon/HP Printers

Good understanding of DHCP and DNS Server, OSI Model, TCP/IP Protocols and LAN\WAN concept

Troubleshoot Devices

Mac OS

Imaging/Deployment

Microsoft Deployment Toolkit

PROFESSIONAL EXPERIENCE

Century 21 Department Store NY, NY

Desktop Support Specialist / Junior System Admin 08/2018 – Present

The company have more than three thousand Users

Supporting All Stores in New York with travel if needed.

Computer Technician, assisting clients with any technical problems with hardware and software.

Deployed Images on the PC, Laptop and Thin Client.

Installed software specific to each department.

Configured Printer and Mapping client to the printer.

Setup audio and video conferences

Provided support to printer devices and network.

Used remote desktop such as Dame Ware, Remote Control and Remote Desktop to assist clients’ PC issues.

Removed old computer equipment and replaced with Thin Client Devices or Windows 10 PCs.

Pushed out applications from HPDM.

Used the Command Prompt if need.

Used Giva for ticketing Service.

Helping users with Windows issues.

Maintained accurate inventory.

Troubleshot and resolved end-user complications through research and effective resolution.

Used the AD Console to give client privileges for different application used.

Network troubleshooting.

Mobile Support

Supporting Microsoft Office 365.

Helping users with VPN issue

Contacting vendor when need

Working on project such as migrating users to windows 10.

Setting up new hire and assisting then with any question.

Working late or weekend if needed.

NYC Department of Correction Astoria, NY

Desktop Support Technician 10/2016 – 03/2018

Computer Technician, assisting clients with any technical problems with hardware and software.

Deployed Images on the PC and Laptop.

Installed software specific to each department.

Configured Printer and Mapping client to the printer.

Provided support to printer devices and network.

Used remote desktop such as Dame Ware, Remote Control and Remote Desktop to assist clients’ PC issues.

Removed old computer equipment and replaced with Thin Client Devices or Windows 10 PCs.

Configured phones for new hires.

Pushed out applications from SCCM in Active Directory to users’ computers.

Used the Command Prompt if need.

Used the ServiceDesk Plus for ticket.

Assisted client with Windows issues.

Maintained accurate inventory.

Troubleshot and resolved end-user complications through research and effective resolution.

Used the AD Console to give client privileges for different application used.

Network troubleshooting.

Data migration.

New York City College of Technology - The Technology Enhancement Center Brooklyn, NY Computer Technician 10/2014 – 06/2016

Worked in the computer lab.

Student customer support including any questions or problems regarding software and printing.

Set up Wi-Fi for student devices.

Gathered information and implemented print queues for users.

Helped students get access to their login.

Assisted students in registering online for classes.

New York City College of Technology - CUNY Service Corps Brooklyn, NY

Data Entry/Help Desk Intern (Manhattan Borough President Office) 09/2015 – 05/2016

Helped data collection and familiarized Community Boards regarding new technology.

Assisted Data and Society Organization by gathering information from 311 calls.

Modified map using CartoDB.

Upgraded equipment.

Removed old computers and replaced with new ones.

Trained clients how to use new technology.

Made presentations.

Conducted QNA sessions with the community.

CUNY Graduate Center New York, NY

IT Intern 02/2016 – 07/2016

Assisted Left Forum to manage the database.

Upgraded internal information in the system using Drupal.

Created and modified spreadsheets.

Scheduled events and promoted them using social media.

Attended meetings every week.

Prepared weekly reports.

Public Service Corps New York, NY

Data Entry Intern (NYC Department of Health & Mental Hygiene) 10/2013 – 04/2014

Maintained vital records.

Collected data and upgraded new information.

Searched information regarding requests for birth and death certificates.

Printed and scanned sensitive information.

Relevant Coursework: Java, Multimedia, Database, Networking, Operating System and Mobile Device Programming

EXTRACURRICULAR ACTIVITIES

New York City of Technology

President of the Guinean Student Alliance Club 02/2015 – 04/2017

IT Coordinator of Executive Board for National Society and Leadership 03/2015 – 01/2017

Member of the Student Life and Development 2015 – 01/2017

Member of BMI (Black Male Initiative) 09/2014 – 04/2017

Member of the Research Foundation 02/2015 – 04/2017

LANGUAGES

French, Fulani.

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