Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JESSICA

BLAND

J

**** **** **** **** *** 133 Pmb 474, St Thomas, VI 00802, 340-***-****, ***********************@*****.***

High Volume Bartender with 18 years experience. Extensive drink preparation skills, customer service abilities, and communication talent. Available to begin immediately. Sales and marketing

experience

Inventory management Interpersonal

communication

Customer service skills Mathematics and critical

thinking

Bartender November 2018 - Current

Catch Of the Day St Thomas, Virgin Islands

Prepared drinks for customers accurately and quickly. Placed orders to replenish bar inventory.

Performed bar opening and closing procedures.

Ensured proper stock of bar items at all times.

Bartender / Manager October 2017 - November 2018

Duffy's Love Shack East End, St Thomas

Trained new hires, ensuring service is maintained at proper level. Prepared drinks for customers accurately and quickly. Performed bar opening and closing procedures.

Perform transaction accurately and quickly.

Assisted customers with needs, both at and away from the bar. Ensured proper stock of bar items at all times.

Participated in marketing programs to improve sales. Bartender July 2016 - November 2017

Wyndham Margaritaville St. Thomas East End, St Thomas Prepared drinks for customers accurately and quickly. B

EDUCATION

Performed bar opening and closing procedures.

Maintained bar area through organizational skills. Educated customers about product options to exceed their experience. General Manager September 2011 - April 2016

Baskins Western & Work Wear Lake Charles, LA

Started as an entry-level associate and worked in every position at store up to General Manager Responsible for inventory, pricing, merchandising, and displays. Managed 5 departments with a total of 12-15 employees. Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance.

Enforced company policies and procedures through implementing a three-strike system to promote professionalism.

Created monthly team building activities to increase unity, productivity, and motivation in the sales team.

Attended workshops, seminars, and other training events to improve management qualities. High School Diploma May 1996

Iowa High School, Iowa, LA

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