GEORGE M. STANLEY
Cumming, GA ***** Mobile: 770-***-****
*********@*******.*** linkedin.com/in/gestanley
SENIOR OPERATIONS EXECUTIVE
Organizational Leadership / Strategic Planning & Implementation / Revenue Growth / Operational Excellence Business Development / Change Management / Client Relationship Management / Team Building
~ Excel in Providing Decisive Leadership and Vision to Drive Business Success ~ Cultivating Collaborative Work Environments to Promote Performance Excellence Performance-oriented, success-driven, and strategically focused senior executive with an exemplary record of achievement in launching, leading, and optimizing business operations. Intellectually aggressive in identifying core problems, establishing strategic direction, and leading implementation of innovative, cost-effective, functional solutions. International experience with deep expertise in business process optimization (BPO) focused on payroll, human resources, and benefits. A collaborative leader with an entrepreneurial, can-do attitude and a highly effective management style that promotes a shared vision and positive working relationships. Known for strong business development expertise and talent for building trusted relationships among clients, employees, and senior leaders. Consummate communicator, negotiator, and presenter, with a natural talent for building, nurturing, and maintaining strong business relationships and strategic alliances. PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING (ADP), Alpharetta, GA & Fort Washington, PA 1994 – Present Advanced to executive level through a series of promotions to increasingly responsible implementation, sales, business development, project management, and leadership roles. Career includes a rich history of aligning project deliverables with corporate objectives, developing new business opportunities, working closely with cross-functional teams to deliver on key operational initiatives and revenue growth measures, spearheading implementation strategy, methodology, and change efforts, and leading, mentoring, and developing high-performance teams. Vice President — Field Enablement, Comprehensive Services, Alpharetta, GA (2019 – Present) Leverage strong operational leadership capabilities, sharp business acumen, strategic planning expertise, and exemplary business development skills to partner with senior leadership team, driving ADP’s Business Process Outsourcing (BPO) Comprehensive Services from $28M in annual revenue in FY2011 to a current, profitable $650M+ business. Multipronged leadership role includes complete oversight of P&L for ADP Resource division and new Field Enablement team established to drive ongoing efficiencies and consistency in execution. Value & Impact:
§ Strategic & Operational Growth Initiatives: Continually work to identify and drive long-term strategic initiatives such as strategy for ADP Resource organizational merger, including plans for system migrations forecasted to create operating savings over three fiscal years.
§ Organizational Development: Positioned the organization for optimal growth and success by establishing a new Enablement division focusing on digital transformation initiatives, client retention strategies, tools and technology deployment, and compliance governance. Vice President — Implementation & ADP Resource, Comprehensive Services, Alpharetta, GA (2010 – 2019) Demonstrated an action-oriented leadership style that approached strategic planning and problem solving in a collaborative manner, working in partnership with the senior leadership team to oversee P&L for the ADP Resource division and Implementation leadership for all new client engagements. Assumed leadership of $135M ADP Resource business line, which included successful integration of 400 associates into the larger Comprehensive Services unit. Played a major role in driving pipeline of continuous sales and revenue growth, improving client retention, and creating strategy for the organizational merger. Accountabilities included dual leadership role and interim oversight of 140-person Relationship Management organization tasked to deliver client value proposition and ensure retention of 3000+ client relationships. Value & Impact:
§ New Client Revenue: Capitalized on proven record of success in sales and business development to lead Implementation organization, including 400 associates, which grew from $39M in annual new client revenue in 2012 to $153M for most recent fiscal plan.
§ Strategic Planning & Implementation: Created, executed, and enhanced implementation model multiple times to align with changing business conditions, improving client satisfaction scores of 30+ points in the last two years as well as a high level of associate engagement.
§ High-Performance Culture: Focused efforts on building a high-performance culture through optimization of associate development, training and education, mentorship, and ongoing development, creating a pipeline of talented leaders prepared for next-level promotions. ̶ Positioned organization to achieve engagement survey results in top 25% of industry benchmark, exceeding overall ADP results.
§ Strategic & Operational Growth Initiatives: Drove change, delivered positive outcomes, and spearheaded next phase of expansion as executive sponsor of several new growth offerings, which included the following: ̶ Achieved recognition and won an award for successfully launching BPO offering into Canadian market, and surpassing $3M in annual revenue in 2nd full year.
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Vice President — Implementation & ADP Resource, Comprehensive Services (Continued) ̶ Created a new delivery offering for larger clients with 1000+ employees, generating $40M in new sales and total of $100M since launch.
̶ Conceived and designed a model for small business account management structure that generated more than 1500 clients. Vice President — Implementation, ADP Employease, Fort Washington, PA (2005– 2010) Excelled in achieving desired financial and operational results, inspiring employee loyalty, and maximizing organizational performance through oversight of national team, including five managers and 60+ employees responsible for implementing data interface files to ADP partners and clients. Continually assessed operations and introduced process improvement measures throughout key areas including overall client experience, associate productivity, and building mutually beneficial relationships with national benefit insurance carriers and ADP partners.
Value & Impact:
§ Revenue Growth: Credited with successfully leading and developing an organization that generated $4M in annual ADP revenue, outperforming previous two-year organizational performance by $1M.
§ Strategic Planning & Execution: Established culture of excellence and strategically executed rapid growth, successfully exceeding start plan each year, representing 220% growth in total start units.
§ Workforce Optimization: Created and implemented standardized national reporting, optimizing efficiency, productivity, and performance of teams across the country.
§ Change Management: Drove organizational success and outcomes through transition of newly acquired company, Employease, including oversight of platform migration.
§ Organizational Restructuring: Proactively evaluated operations and reorganized the team, enhancing operational efficiency, improving associate performance and results, and increasing productivity 28%. Manager, Business Development — ADP Human Resources / Benefit Solutions, Fort Washington, PA (2003 – 2005) Brought decisive operational leadership, extensive HR knowledge and expertise, and proven sales successes to advance strategic planning and management of ADP’s new, $50M Human Resource and Benefit division. Functioned as a member of HR / Benefit Division’s senior leadership team responsible for providing vision and direction to 300 employees. Value & Impact:
§ Strategic Planning & Implementation: Aligned the organization’s operational strategies, processes and tools, and developed creative and economically efficient methods to support customers, amplifying product sales 30% during tenure.
§ Team Collaboration: Established, nurtured, and deepened relationships with sales executives, merging core competencies and collaborating effectively to create overall sales strategy and value proposition for ADP’s Human Resources and Benefit product.
§ Operational Excellence: Created an engagement team focusing on sustainable improvement of performance, generating $366,000 in annual savings, improving overall financial performance, and strengthening employer brand. ADDITIONAL EXPERIENCE:
§ Project Leader (2001 – 2003)
§ HR Sales Representative (2000 – 2001)
§ Senior Sales System Consultant (1997 – 2000)
§ Implementation Account Executive (1994 – 1997)
EDUCATION & TRAINING
Master of Business Administration (MBA) in Human Resource Administration TEMPLE UNIVERSITY, Philadelphia, PA
Bachelor of Science (BS) in Accounting
SUSQUEHANNA UNIVERSITY, Selinsgrove, PA
Project Management Certificate
VILLANOVA UNIVERSITY, Villanova, PA