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Customer Service Document Control

Location:
Calgary, AB, Canada
Posted:
June 19, 2020

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Resume:

LAUREN A. DOERR

Calgary, AB 403-***-**** addxdb@r.postjobfree.com

Professional Summary

Receivable Accounting and Records Management with over 18 years of successful experience in both areas including physical and digital Well File processes. Recognized consistently for performance excellence and contributions to success of daily balancing and cash audits. Strengths in quality assurance and attention to detail backed by training in Business Administration and Records Management.

Skills

Data entry

Account Reconciliations

Customer Service focus

Process improvements documents created for more efficient steps to complete

Document control

Attention to detail

MS Office, Excel, Word, Access, PowerPoint

SMS

SAP

Outlook

SharePoint

WHIMIS Safety and hazardous material handling

Work History

Records Administrator Jan 2015 - Oct 2019

HUSKY ENERGY Calgary, AB

Enterprise Connect system utilized to classify as per nomenclature, code, process, store, retrieve, and preserve or securely destroy Oil and Gas related documents

10 Client requests per day for on site and off site Well Files and Logs both physical and digital data

meeting assigned deadlines

2015 Harvest Acquisition, organized Well File sections for scanning on Kofax approximately 800, approximately 14,000 Well Files and Well Logs processed with control records in 3 months with 3 administrators processing

201*-****-** Divestitures with an average count of 300 Well Logs completed with 2 administrators processing. Including retrieval of physical data, spread sheet documented for quality control, data transmittal created for accurate transfer of physical files to acquiring companies.

Delivered exceptional customer service with clients and related departments for processing all document requests

Managed quality assurance program including on site evaluations, internal audits and customer surveys

Developed 6 process documents outlining procedures to follow for indexing physical and digital data in the most efficient steps to complete

Receivable Accounting Technician Dec 2000 - Dec 2014

HUSKY ENERGY Calgary, AB

Information Delivery Team 03/2007-12/2014

2 Daily creations CAD and USD of Dataway Loads in SMS for transfer to SAP

Identifying and resolving issues related to the Dataway loads and Balancing

SMS to SAP 255 GL Accounts Balancing Daily, identify variances and reconcile appropriate fixes

Consignment Group 07/2005-03/2007

Payment application for 2 daily sales reports.

4 Reconciliations of 8 consigned accounts including adjustments for billing.

Liaison with Credit and Downstream departments on account discrepancies.

Cashiers Group 12/2000-03/2004

200 Daily cheque processing and verification.

1 Field and 3 GL Accounts for cash applications.

Daily Posting 20 cash transactions, customer adjustments and chargebacks.

Education

Diploma: Business Administration Management Diploma Sept 2007-Mar 2012

SAIT Calgary, AB

Courses- Communication & Presentation Skills, Business Mathematics, Business Productivity Tools and Technology, Intro to Business, Intro to Financial Accounting 1, Intro to Business, Marketing Essentials, Organizational Behavior, Microeconomics, Macroeconomics, Business Law, Project Management, Human Resources Management, Finance for Managers, International Business, Business Leadership, Entrepreneurship

Records Management Certificate: Records Management Sept 2016-May 2018

Chinook Learning Services - Calgary Board of Education Calgary, AB

Courses- Records Management Theory, Applications,Technology, Retention & Disposition, Ethics Management, Business Writing Skills, MS Office Applications Level 1-Access,Excel,PowerPoint,Word

Calgary Inter-Faith Food Bank Volunteer 2019 – present

MS Society Volunteer 2007 – present

Standard First Aid CPR/AED Level C

AIP Accident Injury Prevention

Trained in Fire Warden processes and First Aid training valid Jan 31, 2018 to Jan 31,2021



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