Jefferson R. Davis

Technical Skills

Windows Server 03-16

Active Directory

Microsoft Exchange

DNS/DHCP

SQL Server

Software Troubleshooting

Hardware Break/Fix

PC Configuration

Microsoft Service Manager

Ticketing Software

Remote Assistance Software

GHOST

VPN

VoIP

LAN/WAN/SD-WAN

SCCM

MS OS XP-10

MS Office 03-16 + 365

Adobe Professional

GoToMeeting

ProjectWise

MicroStation/AutoCAD

ERP System Admin (Plex)

AutoCAD 14-2016

Desktop support

Citrix

Technical writing / Documentation

Print Server and Printers

Professional History:

Park Ohio Products, Cleveland, OH September 2016 - June 2019

IT Administrator

Administered Network and System Infrastructure including: Windows Servers, Active Directory and Domain, PC, Network Printers, Thin Clients Setup, Hardware Repair and Reimaging.

Conducted Network updates, End User Assistance, Remote Server and User Assistance utilizing GoToAssist.

Administered Microsoft Exchange for 4 locations.

Administered PLEX (an ERP system) setting up users and utilized for purchasing equipment and needed items.

Created and Maintained Server Backup using Symantec Backup Exec 2012.

Administered VoIP phone system (Allworx).

Involved with converting LAN to SD-Wan.

Cell Phone Setup & Support (Apple), Supported 3 shifts / 24 hours on call.

Set up and Supported VPN

Supported MS Office & All other Software.

Provided IT Project Management, infrastructure installations.

Middough Inc., Cleveland, OH February 2012 – July 2016

Technical Software Administrator

Managed 1.3 million dollars of software and hardware expenditures, adhering to company procedures.

Documented software purchases.

Administrated company online meetings and HD video conferencing (GoToMeeting).

Trained and supported user, tracked usage, of GoToMeeting.

Administered 2012 virtual and hardware-based license servers for company networked production software.

Created Autodesk deployments for Plant Design, Produce Design, Building Design, Infrastructure Design suites to use with SCCM (Microsoft software delivery tool), and all other software to be deployed.

Set up Autodesk product disaster licensing solution for 6 offices locations.

Utilized Express Metrix (Cherwell software) to block usage of unauthorized software on the network, and report on software usage.

Worked with end users instructing how to install software and resolving all computer and software issues.

Tracked software deployments to assure completion in a timely manner.

Administrated 2012 SQL servers for 4 locations (3 remote).

URS - Washington Group International, Cleveland, OH March 2006 – January 2012

Engineering Coordinator 1

Provided help desk response and program troubleshooting as well as server administration.

Utilized Microsoft Service Manager 2010 software for 2 years.

Utilized OPAS/Remedy for help desk ticket resolution and creation.

Provided Remote assistance, 24/7 on call availability utilizing VNC, Dameware, Radmin, and VPN client.

Provided computer setup utilizing GHOST to configure computers with specific images for use on the network.

Tested and troubleshot PC’s for deployment to end users.

Managed a 2003 data server and plot servers, set up access rights, printers and plotters

Installed plot drivers for network use, made closet network connections using Cisco hardware.

Provided CAD and computer support for engineering CAD computers.

Installed and documented the install procedure of Cad programs utilizing Microsoft Office.

Administered Bentley ProjectWise Program (document management program) for the company.

Modified page layouts and published to external web sites as well (HTML).

Created and taught classes for on-boarding new employees.

Trained users in ProjectWise use and was a resource for Cad, ProjectWise, & Citrix questions.

Created CAD Execution Plans and reviewed drawing standards to ensure compliance.

Education:

CompTIA A+ Technician and CompTIA Network+ & Security+ classes attended and completed.

Currently taking classes towards the MCSE certification. (In Process)

Classes completed at New Horizons Learning Center:

10997 Office 365 Administration

20741 Networking with Windows Server 2016

20740 Installation, Storage, and Compute with Windows Server 2016

AZ-900T01 Microsoft Azure Fundamentals

AZ-103T00 - Microsoft Azure Administrator

20778 Analyzing Data with Power BI

20745B Implementing a Software-Defined DataCenter Using System Center Virtual Machine Manager

MS-900T01 Microsoft 365 Fundamentals

20742 Identity with Windows Server 2016

20779 Analyzing Data with Excel

MD-100 Windows 10

10961 Automating Administration with Windows PowerShell

MD-101 Managing Modern Desktops

MS-200 Planning and Configuring a Messaging Platform

MS-201 Implementing a Hybrid and Secure Messaging Platform

Attended Autodesk University 2015 (Vault and Plant Design), Intergraph SP3D training for Piping, Electrical, HVAC, and P&ID, OTCO Wastewater Treatment Advanced training, OTCO Wastewater Treatment Basic training, R.L.Deppman Seminars, Intro to Excel, Windows 3.11 train the trainer, AutoCAD 12, Asset/PEGS training, dBase 3 plus Training, MicroStation training, Structural Steel Modeling Course CV Cadds 3 course, Geometric Dimensioning and Tolerancing.

Courses Taught:

MicroStation Version 3.0 training - 1 Year

Windows 3.1.1 training – (Personally created and taught this course) 2 Years

ProjectWise 2004 – (Co-Authored this course) 3 Years

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