Manager Project

Raminder Bhangoo-Manion IT Agile Project Manager

LinkedIn https://www.linkedin.com/in/raminder-bhangoo-manion-55876310/

Melbourne FL 845-***-**** ***********@*****.***

I am a certified PMI ACP IT Project Manager who acts with integrity to help drive quality initiatives and strengthen team performance. I have extensive experience leading cross-functional teams through Agile practices, involving collaboration with stakeholders and continuous improvement at every level to meet business or technical objectives. I am responsible for providing knowledge and expertise around processes while delivering product demonstrations to program stakeholders. I act as a liaison for

strategic business partnering to foster innovation ensuring project remediation and ongoing compliance goals are met

Summary of Qualifications and Specialized Skill

Apply Agile and/or iterative development methodologies to projects

Strong technical leadership acumen to monitor risk or blockers

Experience with cross-functional teams, both within development and across departments

Participate in requirements gathering, creating test plans and documenting use cases for projects as required

Provide direction to project teams, understanding when to delegate tasks as needed

Manages risk assessment and track potential issues with mitigation as needed

Establish metrics and success criteria for programs

Monitor and track delivery execution across all phases and releases of projects including design, development, testing, deployment

Hands on approach to remove impediments, which may require technical troubleshooting

Develops and maintains detailed technical project plans in collaboration with technical delivery leadership and vendor partners

Responsible for preparing and submitting technical delivery updates for weekly program governance reporting

Maintains effective communication and working relationships with customers and team members

Develops technical support readiness plan

Professional Experience

Percepta – Melbourne FL

Sr Release Deployment Analyst - 2016-Current

Key Contributions:

Lead for Unified Service Desk Dynamics 365(CRM), for 10K user base. Includes but not limited to supporting data systems users, setting development priorities, and ensuring alignment with business goals.

oAssists with creation of an implementation plan for testing, training and deployment for the CRM upgrade

oCoordinating deployments and ensuring compliance with change control procedures

oAssisting the team with making appropriate commitments through story selection, task definition

oLead project through customer milestones and reviews

oDevelop and present demonstrations as required

oCollaborate with technicians to ensure IT requirements are met

oIdentifying and removing impediments, preventing distractions

oFostering an environment of cross-team collaboration and teamwork

oDeveloping training programs, documents, and materials

oManaging outsourced work, consultants, vendors, and relationships

oPerforms quality assurance function within software and systems engineering teams

oActively participate in planning sessions from requirements definition, through system level design, implementation and testing

Record and manage deviations, risks, issues related to the new or changed service, and take necessary corrective action

Ensure that skills and knowledge are transferred to training, operations and support staff to enable them to effectively and efficiently deliver, support and maintain the service, according to service levels

Oversee the creation and verification of the deployment approach, test scripts and implementation approach for products provided by the project teams

Planning and coordination of activities during the implementation of major and minor software releases and changes

Define and approve release and deployment plans with customers/stakeholders

Black Knight Financial Services -Jacksonville, FL

IT Configuration Release Analyst III - 2014-2016

Key Contributions:

Owned production delivery coordination and pipeline management for platform

Developed efficient policies, protocols, and standards to deploy code packages to customers

Created process framework to maintain automated builds for product suite

Executed software version releases, patches, and maintenance releases for delivery

Troubleshoot customer deployment or release issues

Planed, documented, and enforced platform build and release process

Planned releases into controlled environments supporting SLAs for customers

Bank of America – My Work

Sr Release Manager - 2014-2014

Key Contributions:

Took the lead to on board new application

Implemented SDLC project delivery process and standards including Agile

Assisted with Governance and Compliance standards – Change Management

Developed a knowledge base repository for deployment process and troubleshooting tool set

Participated on Vendor/Development meetings

Acted as the gatekeeper to the production environment

Involved with interview process and training for new associates

Coordinated release program activities and functions as a subject matter expert

Bank of America – My Work

Release Manager - 2011-2014

Key Contributions:

Provided impact analysis, define project size, complexity, migration paths and technology configurations

Assure alignment of corporate initiative project standards through the change lifecycle

Identify and communicate to empower business to make informed decisions about their products and changes.

Chaired Environment Planning & Readiness

Managed Functional Test Coordination

Actively participate with our cross functional development team from design through delivery

Owned multiple releases moving through diverse controlled environments

Leading process improvement projects

Bank of America – My Work

Team Manager - 2010-2011

Key Contributions:

Participation on multidisciplinary, high-performance work teams/groups

Successful development and implementation of new technology and processes

Competency in project management and effective management of resources in the execution of multiple projects

Successful experience in working with customers to develop effective solutions to diverse and complex business problems

Certifications

PMI-ACP in good standing

Six Sigma -Green Belt

Tools

Agile Lifecycle Management Tools

oMicrosoft Visual Studio

oRally

oJIRA

Microsoft Products

Education

Keller Graduate School of Management -Online

oMaster’s Degree in Information Management Systems with a concentration in Global Management

University of New Paltz, New Paltz, NY

oBachelor of Arts Organizational Communication/ Business Marketing

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