Manager Executive Assistant

Anirudh Chaudhary

A ***, Crowne Apartment, Dwarka New Delhi, India, 110075

Phone +91-987*******

Summary

Dedicated Hotel General Manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations

Experience of over a decade with the 3rd biggest hotel chain in India

Experience in Revenue Management & Electronic Distribution, Preopening, Brand Marketing and launching the Loyalty Program for the brand

Skills

P&L Management

Cost Control

Revenue and Trend Analysis

Budget Forecast

Customer Engagement

Staff Retention and Training

EXPERIENCE

Jan 2019 – present Red Fox Hotel East Delhi

Hotel General Manager

94 Rooms, 3 star hotel with Conference Center

Successfully re-positioned the hotel in the highly competitive and versatile market and delivered a substantial GOP of 40%

Overall operations of the hotel including, profits, customer service, quality, and cleanliness of hotel

Provide leadership and direction to department heads and front line staff

Inventory Management and REVPAR optimization

Analyzing data to evaluate customer satisfaction and trends

Staff performance and trainings

P&L responsibility and forecasting the revenue for the board

Cost Control

Dec 2018 – Mar 2016 Lemon Tree Hotel and Convention Centre, Gurgaon

Resident Manager

254 Rooms, 4 star hotel with 20,000 sq ft Convention Centre

Responsible for the complete delivery of the pre-opening and opening of 4-star hotel with 20,000 sq ft of Convention Center

Effectively coordinated all building activities to ensure completion within timescales and budget, recruitment, trained, organized and managed a team of 250 staff

Developed and implemented sales and marketing strategy to deliver successful promotional activities for hotel opening for the first year

Contracting with the Online Travel Partners

Oversight of the Front office and F&B operations, Weddings and Conferences

Successfully running the operations for one year and achieving a GOP of 25%

Direct Guest Engagement and assisting the GM in P&L and daily operations

Feb 2016 – Oct 2013 Lemon Tree Hotel, Electronics City, Bangalore

Executive Assistant Manager

175 Rooms, 4 star hotel with 4,000 sq ft Conference & Convention

Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager

Actively seek to provide development opportunities for staff, provide specific and objective feedback to maximize performance

Communicate with General Manager and other department managers to identify potential problems or issues in operations

Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance. Conducts regular audits to ensure overall compliance

Responsibility of Operations, Front Office, Reservations, F&B and Housekeeping

Sep 2013 – Jan 2011 Lemon Tree Hotels

Execitive Assistant to the President

Dec 2010 – Oct 2009 Lemon Tree Hotels

Deputy Revenue Manager - Cluster

Education: Diploma in Aviation and Hospitality

Pursuing Bachelor in Business Administration

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