Customer Service Sales

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

JH JACQUELINE

HAWKINS

*********@*****.*** 864-***-****

Williamston, SC 29697

Experienced providing leadership and knowledgeable about Client's with individual needs. Capable of directing and motivating client's to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Methodical individual consistently praised for diagnosing special needs and solving problems efficiently. Exceptionally talented at coordinating maintenance functions, analyzing procedures and recommending and implementing measures to improve their daily methods. Offering over 4 years of experience with the disable and special needs. Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where client's feel empowered to contribute to their success. Provided coaching and counseling to 13 client's to encourage professional growth as well as meet short- and long-term goals.

Business analysis

Priority management

Issue resolution

Leadership

Budgeting

Staff management

Business planning

Project management

Financial management

Data collection and analysis

Inventory oversight

Training and development

Supervisor Pickens County Board Of Disability 07/2003 - 01/2017 Special Needs - Pickens, SC

Oversaw and optimized work of 13 clients performing basis daily routine work duties

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

Worked with management team to implement proper division of responsibilities

Maintained compliance with company policies, objectives and communication goals

Monitored employee performance and provided coaching and constructive guidance to address areas of concern

EDUCATION

Customer Service Associate Kmart - Easley, SC 03/1995 - 08/1999 Managed customer relations and customer service through daily communication and interaction

Conferred with customers about concerns with products or services to resolve problems and drive sales

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Exceeded service objectives by applying proven customer service and sales best practices

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Pendleton High School, Pendleton, SC 05/1988

High School Diploma:

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