Operations customer service and delivery, key account management clien

OBJECTIVE

My objective is to leverage experience continuing to be

challenged. I have 5 years of experience working for service delivery, customer success and operations. EXPERIENCE

Rategain travel technologies pvt ltd

21st Sept 2015 - Till

Opertion( customer service and delivery)

Develop and implement business strategy and

influence change through effective relationship across a wide network of partners.

Ensure the service provider owns and provides timely reports on monthly performance.

Manage creation of and development of SOP on a

regular basis, ensuring that is a up to date while identifying areas for improvement and dropping

solutions.

Provide support and assistance to other team

members.

Keep tracking of cost changes and provide

justification to manager.

To provide the day to day details of project to

manager.

Work with sales teams and other departments to help them learn about changes to market trends and

developments to procedure.

Monitoring of individual and team performance.

Highlight any concerns to manager.

Optimize operations through continues process

improvement.

Do monthly invoicing and reconciliation and give

details to account.

EDUCATION

SKILLS

A strong team player. Problem solving skills Ability to learn new process and skills quickly Knowledge of MS word, excel and outlook Ability to deal efficiently. Ability to work on a team is essential as well as ability to work on own personal into native.

LANGUAGE

Hindi and english

INTERESTS

Listening music and playing chess

ACHIEVEMENTS & AWARDS

Best employee of the water and team

HITESH YADAV

888-***-**** **************@*****.***

AIHM gaziabad

2012-2015

BSC in hotel management

65.8

Kendriye vidhalaya hyderabad

12th from CBSE board

68.7

Kendriye vidhalaya gurgaon

10th from CBSE board

58.6

PROJECTS

Rate parity and violation

Guided team from which website they have to find

price.

How to take screen shots and compare the price.

Invoicing and reconciliation for the client.

Contact this candidate