Store Manager Customer Service

Chrysa Soulantoni

Looking forward to being part of a company's workforce and contribute to achieve the best position performance and increase department’s value and make the company grow even further.

Education

California State University East Bay Hayward, CA

Master’s in Business Administration, Major Supply Chain & Operations Management

GPA 3.4 graduation spring of 2020

University of Applied Science of Thessaly, Greece

Bachelor’s in Business Administration, Major Management

GPA 3.2 graduated spring of 2011

Experience

01/2020-present

Business Administrator •Brilliant Group Inc. •Richmond CA

Project Management: using Trello and Monday.com

Divide everyday work online, as an alternative of Gantt chart

Sample Order Fulfillment Processes (domestic & international)

using Salesforce. Extracting reports and measure fulfillments’ KPIs & generate paperwork for shipping

Customer service by recording sales orders, using Quickbooks

Inventory Management and Demand Planning from historical data

Using: Quickbooks and Microsoft’s Excel sensitivity analysis

Dynamic map chart using Tableau or Microsoft Excel

Shadowing employees and composing SOPs using Microsoft Visio

Due Diligence Documentation Collection for investors:

Using Dropbox as storing tool

Communication with international producers and negotiation of their shipping rates. Conducting communication using: Outlook and shopping rates using platform like Freightos and Unishippers

Organizing E-copy & Hardcopy filing system: invoices, receipts, account summaries, warehouse and purchase orders and liabilities and assets and other financing files

Duty Drawback Process Setup and Refund Submission

Collection and filling of refunds on duties paid for goods which are exported outside of the NAFTA region.

Using ACE portal and AES electronic import filling. Collaborating with duty drawback specialist, coordinating procedure of all parties involved

https://www.fluorescentcolor.com/

12/2017–12/2019

Senior Student Assistant• Concord Campus Library • CSU East Bay Hayward CA

Assist supervisor regarding the implementation of projects, and the creation of policies and procedures that achieve optimal operational workflow.

Review and select materials for collections in various formats; reviews lost/damaged/missing/outdated items in collection and makes determination on whether they should be replaced.

Perform delivery of materials to patrons.

Train and direct volunteers or new hired student assistants in assigned duties.

Answers patron questions and instruct patrons in the use of library systems (Pharos Print Center, Horizon e-mails, Blackboard, Library’s Catalog etc.).

Locate materials for patrons, retrieves reserve books, renews and checks books in and out and receives and records monies.

Plan, create and maintain displays for promotion of collection materials.

Review donated items for potential to be added to collection.

Interact extensively, both in person and over the telephone, with patrons, district-wide staff and management.

Use computer system “ALMA” to enter, edit and retrieve information; assign call numbers to books and ensures appropriate documentation utilizing library systems.

Maintain accurate records and files in spreadsheets.

Oversee and train volunteers and part-time staff others in work procedures.

Demonstrate courteous and cooperative behavior when interacting with the public and campus’ staff; promote a harmonious and effective workplace environment

http://library.csueastbay.edu/concord

06/2012–08/2017

Assistant Store Manager• Soulantonis Retail Footwear • Greece

Assist the Retail Store Manager in planning and implementing strategies to attract customers.

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives.

Monitor and maintain store inventory.

Evaluate employee performance and identify hiring and training needs.

Coach and support new and existing Sales Associates.

Monitor retail operating costs, budgets, and resources.

Suggest sales training programs and techniques.

Analyze consumer behavior and adjust product positioning.

Handle complaints from customers.

Research emerging products and use information to update the store’s merchandise.

Create reports, analyze, and interpret retail data, like revenues, expenses and competition. Forecast sales and suggest improvements.

Conduct regular audits to ensure the store is functional and presentable.

Make sure all employees adhere to company’s policies and guidelines.

https://www.soulantonis-shoes.gr/en/

10/2011–05/2012

Practical training intern• Piraeus BANK (former A.T.E Bank) • Greece

classification of customer's physical record

registration of incoming and outgoing documents

phone call operator- in customer service line

mail operator

customer service in marketing brochures

https://www.piraeusbank.gr/en/idiwtes/trapezikes-ypiresies/e-banking

Bay Area, CA

925-***-****

**********.******@*****.***

LinkedIn: Chrysa Soulantoni

Skills:

Data driven & detail oriented

Communication & adaptability

Problem solving, multitasking & meeting deadlines

Forecasting, lean thinking & strategic planning

Microsoft suite, Google Drive, reports

Hobbies/ Interests:

Photography

Hiking

Research about sustainability

Research about nature /environment

Observe weather patterns or in general natural phenomena

Character Strengths:

According to VIA institute of character personality test

(personality’s strengths):

genuineness

critical thinking

perseverance

originality

justice

According to Clifton’s Strengths

(built on the study of performance and potential):

Analyst

Deliverer

Empathizer

Strategist

According to Koru7 impact skill profile (7 soft skills assessment):

Ownership

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