PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Ricky Craig
Charlotte, North Carolina 28215
704-***-**** addwxm@r.postjobfree.com
Multi-talented Sr. Phlebotomist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
• Donor Screening
• Tracking Specimens
• Phlebotomy
• Blood Sample Collection
• Customer retention
• Customer Service
• Regulatory Compliance
• Inventory Management
• Documentation
• Team building
• Scheduling
• Budgeting
• Data Analysis
• Research
• Data Entry
• Recordkeeping
• Training
• Operational improvement
• Technical support
• Administrative support
• Strategic Planning
• Data collection
SR. PHLEBOTOMIST 06/2017 to 02/2020
Octapharma Plasma - Charlotte, NC
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from donors, protecting company reputation and loyal client base.
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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Managed quality assurance program including on site evaluations, internal audits and customer surveys.
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CERTIFIED PHLEBOTOMIST 04/1992 to 10/1996
Atrium Health - Charlotte, NC
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
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EDUCATION
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
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• Stocked phlebotomy cart or carrier with appropriate supplies. Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
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PHLEBOTOMIST TECHNICIAN 07/1989 to 04/1992
Novant Health - Charlotte, NC
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Followed physician orders when administering therapeutic phlebotomy.
• Organized daily work based on collection priority. Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
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John C. Smith University - Charlotte, NC Some College (No Degree) Music Education
• Recipient of Scholarship
National Phlebotomy Association - Charlotte, NC NA Certification Phlebotomy, 06/1992