Service Manager

Minho Kang

Address: *** *. **** ****** *** Juan City.

Contact No.: +63-917*******

E-mail: *******@*****.***

CAREER OBJECTIVE

To seek a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information technology (IT).

PROFESSIONAL EXPERIENCE

June 2014 ~ Stefanini Philippines Inc.

2014 ~ 2018 Multi language Helpdesk tech.

2018 ~ Sr. Multi language Helpdesk tech.

Main duties:

Provided technical end-user and client support via telephone, email, web chat, and tickets.

Performed password administration and access support using Active Directory, and a number of internal/proprietary systems and applications.

Managed Exchange 2010~2016/Outlook 2010~2016 mailbox and connectivity.

Documented, tracked and managed all Inquiries, Incidents and Service Requests within CA Service Desk Manager Tool and Service-Now; followed appropriate guidelines in KB, and assigned cases accordingly.

Notified and follow-up with end user/s to ensure issues/problems have been resolved satisfactorily.

Experience in mentoring, training and coaching for co-employees and new Korean employees.

Experience in Controlling and managing cases of priority 1 and 2 incident issues in Korean part.

TECHNICAL KNOWLEDGE

Computer Troubleshooting

Hardware & Software Troubleshooting

Operating System & Application Installation

IT Service Management

PERSONAL INFORMATION

Birth Date: August 17, 1987

Birth Place: South, Korea

Nationality: Korean

Marital Status: Married

Visa type: PRV

EDUCATIONAL ATTAINMENT

Yeungnam University College (2006)

Robotech

De Ocampo Memorial College (2007 ~ 2017)

College of Dentistry

CHARACTER REFERENCES

Upon Request

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