Minho Kang
Address: *** *. **** ****** *** Juan City.
Contact No.: +63-917*******
E-mail: *******@*****.***
CAREER OBJECTIVE
To seek a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information technology (IT).
PROFESSIONAL EXPERIENCE
June 2014 ~ Stefanini Philippines Inc.
2014 ~ 2018 Multi language Helpdesk tech.
2018 ~ Sr. Multi language Helpdesk tech.
Main duties:
Provided technical end-user and client support via telephone, email, web chat, and tickets.
Performed password administration and access support using Active Directory, and a number of internal/proprietary systems and applications.
Managed Exchange 2010~2016/Outlook 2010~2016 mailbox and connectivity.
Documented, tracked and managed all Inquiries, Incidents and Service Requests within CA Service Desk Manager Tool and Service-Now; followed appropriate guidelines in KB, and assigned cases accordingly.
Notified and follow-up with end user/s to ensure issues/problems have been resolved satisfactorily.
Experience in mentoring, training and coaching for co-employees and new Korean employees.
Experience in Controlling and managing cases of priority 1 and 2 incident issues in Korean part.
TECHNICAL KNOWLEDGE
Computer Troubleshooting
Hardware & Software Troubleshooting
Operating System & Application Installation
IT Service Management
PERSONAL INFORMATION
Birth Date: August 17, 1987
Birth Place: South, Korea
Nationality: Korean
Marital Status: Married
Visa type: PRV
EDUCATIONAL ATTAINMENT
Yeungnam University College (2006)
Robotech
De Ocampo Memorial College (2007 ~ 2017)
College of Dentistry
CHARACTER REFERENCES
Upon Request