Office Assistant Customer Service
Resume:
Janice K. Russell
North Little Rock, AR
***************@*****.***
Professional Summary I am confident, I can bring my experience, attention to detail, communication skill and outstanding customer service to any office setting. I can work independently or with a team and have excellent problem solving, time management and organizational skills. Office Assistant – Co-Owner with Husband, 2/2004 to Current A+ Awning Cleaning Inc. and PowerNow Pressure Washing – N. Little Rock, AR
• Business provides service to many area shopping centers, Promenade at Chenal, Shackleford Crossings, along with many restaurants in the central Arkansas area. Answer phones, providing bids/estimates, work with property managers to assess their needs and coordinate scheduling. Invoicing, incoming and outgoing mail and payroll. Claims Analyst, 02/2008 to 7/2019
Farmers Union Insurance Company – Bryant, AR
• Analyze and review insurance claims for eligibility and accuracy. Maintain and update claim records, prepare required documentation. Supervise third-party claim adjuster team to verify and assist each independent adjuster with the proper settlement procedures. Assist in controlling cost of processing claims. Communicate with policyholders and agents to clarify claim benefits and procedures. Issue all claim reimbursements. File claims with reinsurance, analyze and review all reinsurance reimbursements to the company for accurate payouts. Adjust and keep accurate reserves current. Gather monthly, quarterly, and annual claim reports for management. Provide agents detailed claim history (loss runs) for current and prior policyholders. Reply to Arkansas Insurance Department complaints with detailed account and provide supporting documentation. Assist attorneys with disputed claims and litigations.
• Outside of job title; review annual inspection reports for current policyholders. Set up policy renewals and cancellations per underwriting guidelines. Assist Billing Department with premium payments, billing questions and process billing.
Workers’ Compensation Specialist, 07/2002 to 02/2008 Risk Reducers, LLC – Mabelvale, AR
• Receive and review policies for accurate information before mailing policies to agents. Amend policies per agents’ request. Contact agents to notify of claim investigation results and any planned adjustments. Keep records of policyholder interactions, recording details of inquiries, complaints, comments and actions taken. Assist agents regarding billing, audits, audit disputes and cancellations.
Administrative Assistant, 03/2000 to 07/2002
Penn Mutual Life Insurance – Little Rock, AR
• Answer phones; greet clients. Review applications to ensure all documents are complete before processing. File and maintain customer insurance files. Maintain office supply inventory and Marketing Material. Worked with Regional Director, coordinate monthly and annual meetings with District Managers, schedule flights, reserved hotels. Order marketing material for district offices.
Office Assistant / Customer Service, 03/1998 to 03/2000 Kane Agency, Inc. – Little Rock, AR
• Answer phones; greet clients. Shop various health and life markets for corporations and small business benefit packages, enrollment, customer service. Review applications to ensure all documents are complete before processing. Address any claim issues and/or disputes. Office Assistant / Customer Service, 09/1991 to 03/1998 Sears – North Little Rock, AR - Full-Time (Little Rock, AR, 03/1998 to 05/2000 Part-Time)
• Processing daily deposits using Brandt bank machines for 53 registers, daily balancing of safe, ordering and receiving money weekly along with balancing and settlement of money orders, responsible for weekly payroll checks. Operator for 100 telephone lines, customer service and credit card issues and disputes.
Office Assistant / Customer Service, 11/1990 to 09/1991 Allstate Insurance Company
• Answer phone, filing, customer service, request amendments on policies, process payment and issue temporary insurance cards and certificates of insurance. Education:
Pulaski Vo-Tech – North Little Rock, AR
Courses in Business, 1988 through 1992
ISTA, Inc. – Little Rock, AR
Held Insurance Licenses: Health, Life, Property and Casualty
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