Joana Holguin

*** *. ******** ***, *******, TX **701

915-***-****

addwva@r.postjobfree.com

CAREER OBJECTIVE

To find an opportunity with a company that will allow me to utilize my ability,challenging and rewarding position.

WORK EXPERIENCE

MANAGER/MCDONALD’S

June 2007-April 2011 in El Paso, TX.

I would be responsible of a shift of around 13 people. Managing registers from open to close. Make sure store was running productively and clean. Have a 100% customer satisfaction. Would report to upper management at the end of the day.

QA INSPECTOR/PLUS SYSTEMS

November 2011-May 2013 in El Paso, TX.

My job duties were to keep track of the incoming inventory of various departments. I would also unwrap the pallets, unpack the car parts and inspect them to make sure they were functioning the correct way.

CUSTOMER CARE REPRESENTATIVE/MAXIMUS

October 2013-November 2014 in Odessa, TX.

I would take incoming calls of Texas residents inquiring about their government benefits like SNAP, TANF, MEDICAID AND MEDICARE. I would assist in looking up their cases to look at their status and update any information like address or employment. Would have to briefly document each call notating what was discussed in the call.

CYCLE COUNTER/FAMILY DOLLAR DISTRIBUTION CENTER

January 2015-May 2016

Would do continuously counting throughout the warehouse to keep track of inventory. Would also look for missing pallets to be able to locate missing product and make sure inventory was being kept track of. I would also do quality check once a week on one of the trailers unloading every box and scanning on a computer to make sure everything that was supposed to be in there was there, keeping track of quality control.

CUSTOMER CARE REPRESENTATIVE/GC SERVICES

June 2016-December 2019

Would take incoming calls for Oklahoma residents inquiring about their electricity bills, which is provided by OG&E (Oklahoma Gas and Electric). Would assist with setting up new service by doing a contract asking the correct questions to run a soft credit check and deciding whether they would have to pay for a deposit or not. Would have to briefly document each call providing information of what was discussed during the call.

EDUCATION

Completed two semesters of basic college for Criminal Justice

Completed my High School Diploma at Horizon High School from August 2005-May 2009

SKILLS

Management Skills

Bilingual

Customer Service

Responsible

Reliable

Basic Computer Skills

REFERENCES

DANIELA HOLGUIN (SUPERVISOR AT PLUS SYSTEMS)-915-***-****

CRISTINA VARELA (SUPERVISOR AT GC SERVICES)-915-***-****

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