Sales Representative Executive Assistant

Giuliana Volpi-Thygesen

Dumfries, VA *****

Mobile: 571-***-****; Email: *************@*****.**

POSITIONS HELD

Customer Service Representative

Accounting Manager

Inside Sales Representative

Food Specialist

Administrative Assistant

Motivated, highly organized inside sales representative with 14 years of experience in customer service, product management, and accounting for high end restaurant supply company. Well versed in office organization and office automation/computer applications. Assertive, proactive sales professional with proven ability to close sales, and grow existing accounts. Experience with inside and outside sales. Quick learner and natural sales ability to identify and anticipate customer needs.

EMPLOYMENT HISTORY

International Gourmet Foods (IGF) - Springfield, VA

7520 Fullerton Rd. Springfield, Virginia 22153

IGF – Inside Sales and Customer Support Specialist

September 2017 to 20 March 2020

Assisted and supported IGF sales representatives helping to make sure they always had the right information about the company’s inventory and understanding specific needs.

Answered customer questions about products, delivery and service options and referred calls to the appropriate division.

Provided customers with price quotes, order guides, product availability and technical information for various vendor companies represented. Accurately and efficiently processed orders, managed data, and track shipments in a customer relationship management database, handling a high volume of quotes and orders on a daily basis.

Provided follow up calls to customers when necessary.

IGF – Coffee and Dessert Specialist

January 2009 to September 2017

Assigned as company product specialist for Illy Coffee and Bindi Desserts, two major vendors partnering with IGF.

Conducted and supervised professional training in the proper preparation of various coffees to new and existing customers.

Assisted and supported IGF sales reps helping to identify customers' needs.

Maintained good relations between the vendors' area managers and the IGF team.

Supervised and improved customers' skills with quality control.

Provided samples and product materials for sales reps and clients to facilitate sales.

Prepared monthly and quarterly rebate and internal and external net profit reports. Scheduled new and existing customer appointments and visited them with IGF sales representatives.

IGF – Accounting Manager

November 2005 to December 2008

In first position with company, handled customer accounts which were in arears.

Arranged payment schedules to help restaurants clear their account debts.

Handled all bookkeeping tasks on a daily basis to keep all accounts up to date, to include receiving and applying payments, promptly researching and correcting any discrepancies, performing reconciliations as necessary and recording deposits in a timely manner.

Answered questions or concerns from customers about their accounts or payments toward said accounts.

Resolved issues involving customer concerns or complaints about products or service.

Maintained all recent customer information on a database to ensure the best service possible and communicated account information to sales reps and customers to ensure billing was accurate and accounts current.

* Previous Experience in Italy

Studio Dottore Caramella (Accounting firm)

April 1987 to December 2000

Executive Assistant to CEO

Professional assistant to the company CEO with a comprehensive command of legal, office, administrative and clerical support functions combined with a knowledge of legal documents, court filings and legal procedures pertinent to client financial matters.

Supported outside attorneys and paralegals by performing, administrative, clerical and accounting functions for mutual clients.

Handled client relations, maintained firm's calendar and produced documents involving contract agreements.

Managed a range of confidential records, processes and documents throughout legal proceedings.

Provided legal documentation and review of bankruptcy letters.

Handled arranging payment agreements between companies seeking bankruptcy protection and their debtors in corporate acquisition cases.

Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions.

Education

Istituto Magistrale Statale A. Manzoni (State Teacher’s Institute)

Varese, Italy

Language Skills

Fluent in Italian, English, and conversant in Spanish

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