Desktop Support Engineer
Resume:
John Chin
Bellevue, WA *****
Home Phone 425-***-****
Cellphone 206-***-****
********@*******.***
SUMMARY
Desktop Support with 20 years in computer support under Microsoft Windows environment. Able to assist computer users with pc hardware and software problems. Provide training in using Microsoft applications. Dedicated to evaluate hardware, software, and network problems and find a solution. Coordinated a variety of tasks in stressful and fast-paced environments.
Objective: Seeking a responsible and interesting Desktop Support position.
Professional
Experience:
Universal Avionics, Redmond, WA
2006-2020 Help Desk / PC Technician
Diagnose and repair desktop, laptop, workgroup printers
Troubleshoot networking issues
Upgrade computer memory
Hard drive upgrade with imaging
Applying software updates, applications, anti-virus, anti-spyware utilities
Understand and troubleshoot software problems with computer users
Setup computer system and provide computer orientation for new employees
Inventory management, wrote vbscript to automate inventory of personal computers
Experienced in using service desk ticket system
Experienced with Microsoft DOS to Windows 10
Experienced with supporting Microsoft Office 365
Microsoft OneDrive setup and migration
Document processes and procedures
Microsoft Skype Corporate All Hands Meetings
Supporting Sharepoint
Reset Windows password with Active Directory and powershell
Helping people remotely with Microsoft Remote Control
Excel Data Corporation, Bellevue, WA
2005-2006 Lab Engineer Microsoft, Redmond
Repair Desktop and Laptops
Install OS and applications according to request
Inventory management
Provide software, hardware pc and networking troubleshooting help to staff
Windows Update patching
Anti-Virus software installation
Monitor Ports for shutdown
Assist end user with software and hardware problems
File bugs as needed
Setup new system for users
Install Drivers when needed
Flash Bios when needed
Microsoft, Redmond WA
2000-2004 Software Test Engineer, Microsoft, Redmond
I designed several automation tools for the lab, which save time and
enhanced driver testing.
I was involved in cross group collaboration with DXD group, and help
reduce overlapping performance testing.
Took on ownership of Sysprep testing, and completed a Sysprep test plan
and wrote automation that will work with Total Control.
Support developers with black box testing.
Took training in Microsoft Windows debugging.
Running stress nightly on the latest test OS
Files bugs as needed.
Report test results to manager
Setup lab computers with debugger.
Organization of lab.
Diagnose desktop computers and repair as needed.
Provide training to new co-worker
Entex Information Services, Redmond WA
1996-2000 PC Helpdesk - Software Test Engineer, Microsoft, Redmond
Task included filing bugs against daily test builds.
Triaging breaks to developers.
Driver stability testing.
Performance testing.
Driver regression testing.
Compiling and analyzing black box test results, tracking and resolving
bugs and failures.
Suggesting new tools for automating daily lab activities.
Mentoring new employees on daily lab activities and software support.
Diagnose desktop and laptop computers, printers and repair as needed.
Provide pc and network troubleshooting help to computer users.
Certification in repairing HP Laserjet, Gateway computers, Toshiba laptops.
Experience in printer server setup.
Waggener Edstrom, Bellevue WA
1995-1996 IT Helpdesk and Network Operations
Setup new users on NT 4.0 Server and Exchange 5.5 email server.
Setup workstations for new users.
Maintain tape backup of servers, checking wins and dhcp servers, phone
setup, and move.
Virus scan servers and workstation.
Provide troubleshooting help with Windows 95, and Microsoft Office
problems.
Setup printer server, maintain printers, fixing desktop computers.
Professional Skills:
I have excellent work ethics, communication and listening skills, able to
multitask.
I'm a team player, because I believe it leads to a success department
I'm able to write batch programs and vbscript.
Able to adapt and learn new technologies.
Education:
North Seattle Community College Seattle, WA Graduated with Associated of
Applied Science in Digital Computer and Electronic Technology.
Took courses to become Microsoft MCSA,
Attended a class on "Applying Microsoft Security Guidance", December 17, 2004
Took Microsoft course 2285B Install, Configure & Administering Microsoft Windows XP Professional
Pass Microsoft MCP exam 70-270 Test Install, Configure & Administering Microsoft Windows XP Professional
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