Jeremy Ingles

646-***-**** addwoz@r.postjobfree.com

EDUCATION

NPower Information Technology Program New York, NY

**-**** **** ************ ******** Program January 2018 - June 2018

**-**** ******ecurity Training Program February 2019 - August 2019

State University of New York At Delhi Delhi, NY

AAS in Computer Information Systems March 2015

TECHNICAL SKILLS

•Certifications: CompTIA A+, CompTIA Security+

•Operating/Ticketing Systems: Windows XP/7/10, Linux (Ubuntu and Kali), iOS, Android, Dell Kace 100 ticket system

•Software: Microsoft Visio, Visual Studio, Oracle VirtualBox, Office 365, VMware, XenApp, XenDesktop, Bomgar, AWS

•Programming: Python, PowerShell

EXPERIENCE

Plus One Health Management New York, NY IT Support Specialist November 2019-Present

•Responsible for identifying, troubleshooting, analyzing and resolving highly complex technical remote, onsite, mobile and Citrix support for over 3,000 users while maintaining quality customer service and user training.

•User account management and infrastructure support within Active Directory such as GPO configurations, account lockouts, password resets and user verification.

•Configured and pushed new software patches and security updates to servers, workstations and other systems.

•Created and automated tasks via Windows PowerShell scripting from scratch for desktop support services such as Bulk Active Directory Account Password Resets and Bit locker deployment.

•Managed Windows 7 environment upgrade to Windows 10, coordinated with multiple points of contacts while creating and maintaining spreadsheets in order to keep accountability of deadlines.

•Inventory management, placing orders and shipped equipment including: Printers, Desktops, Laptops, Monitors and other equipment.

Transcore Queens, NY Product Support Specialist September 2019-November 2019

•Remote troubleshooting using windows remote desktop software into Windows and Linux based blade servers to restart services, programs or applications running.

•Identify, monitor and address data activity for maintenance, troubleshooting software and hardware related issues within the server equipment for system documentation.

•Communicate with a team of equipment maintenance field technicians via skype, email and phone to resolve hardware related issues within the server equipment for each plaza.

Engineering & Data Solutions Bronx, NY

Engineering Assistant July 2018-February 2019

•Surveyed and designed the fiber optic cable topography covering the placement of the Verizon FIOS program infrastructure throughout New York City’s boroughs.

•Met and discussed with management companies the schematics of designs throughout the city for numerous projects.

Harlem Children’s Zone Harlem, NY

Support Technician Intern May 2018-August 2018

•Created, masked and imaged multiple Windows operating systems with remote software deployment Achronis Software and Microsoft Deployment Toolkit.

•Installed motherboards, partitioning and formatting hard drives operating system installation, windows update, system restore, Anti-Virus software, anti-spyware, file transfer, printer/copier and scanners.

•Followed a ticketing systems database, provided technical support such as domain and connecting computers for multiple users on active directory.

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