Customer Care Manager

DAVID A. McDERMAID

Temple, TX ***** 210-***-**** ****.*********@*****.*** https://www.linkedin.com/in/david-mcdermaid-supply-chain-logistics-leader

Valid U.S. Passport Texas Driver’s License Satisfactory Driving Record

SUPPLY CHAIN MANAGEMENT (SCM) & LOGISTICS

Results-oriented professional with +16 years of proven leadership in optimizing business systems

Highly experienced, adaptable, and analytical senior management professional with keen ability to develop efficient programs, execute complex projects, and optimize performance of cross-functional teams. Strategic planner and change-agent with a passion for resolving concerns with internal controls to deliver value while producing balance, strength, resiliency and growth. Committed to excellence in customer care, innovation, and integrity with a talent for driving continuous improvement and system optimization solutions. Apply innovative strategies and methodologies while thriving in fast-paced and challenging environments.

Highlights of Expertise

Business Transformation and Change Management

Strategic Planning and Implementation

Program and Project Management

Executive Level Presentations

Coaching Leadership Style

Strong Interpersonal Skills

Team Building, Reinforcing People, and Staff Leadership

DOD Structure and Agency Policy Acumen

Budget Administration and Forecasting

Procurement, Distribution, and Inventory Control

Accountability, Loss Mitigation, and Auditing

Microsoft Office Suite Applications, SAP, SharePoint

Career Experience

Mission Essential Personnel contract performance for the Defense Logistics Agency (DLA), partnered with the U.S. European Command (USEUCOM) ECJ4, Stuttgart, Germany

Championed $1.3M project for the DLA and led collaboration efforts with ECJ4 leadership and staff.

PROGRAM MANAGER - DEFENSE LOGISTICS AGENCY (DLA) JOINT CONTINGENCY ACQUISITION SUPPORT OFFICE (JCASO) (May 2019 to February 2020)

Directed performance of a team of five direct reports with control of interviewing, hiring and firing responsibilities. Built partnership cross-functionally with the use of DOD service components and ECJ4 leadership and staff. Developed Return on Investment (ROI) analysis, as well as designed Supplier Risk Matrix and event Mitigation Strategies.

Hand-selected to revitalize a failing project, successfully establishing a clear strategic vision and guidance, correcting poor performance and enabling on-time and under budget delivery.

Awarded a Financial Achievement Bonus for Exceptional Performance.

Delivered Earned Value Management (EVM) solution by introducing project planning, forecasting, risk management, and stakeholder communication solutions.

Reported commercial dependency risk for Two-Star DOD General and Flag Officers with engaging data visualization techniques utilizing ArcGis and Power BI software applications.

Formulated data analytics/architecture initiatives to optimize governance and quality standards through integration of Key Performance Indicators (KPI) that enhanced data volume, veracity, variety, velocity, and overall value.

Utilized DOD Adaptive Planning and Execution (APEX) Operational Art and Design to identify and develop strategic planning requirements and solutions.

United States Army

Identified SCM opportunities and advanced strategic planning measures in collaboration with senior leaders.

CHIEF WARRANT OFFICER FOUR (CW4), PROPERTY ACCOUNTING TECHNICIAN, LOGISTICS DIRECTOR AND PORTFOLIO MANAGER (October 1989 to June 2019)

Led performance of +50 employees, enhanced staff training offerings and drove continuous improvement in material procurement, storage, inventory control and distribution programs with adherence to corporate logistics policies. Teamed with key stakeholders to ensure clear and concise execution measures. Oversaw enterprise product portfolios - which encompassed Tier One/Two Suppliers, Third Party Logistics (3PL), Enterprise Resource Planning (ERP) systems, Transportation Account/Intermodal Management, and Program/Project Management. Limited supply chain costs, updated budgets, and maintained overall deliverables, benefits, and risk reduction strategies.

Revitalized a $970 million supply chain system - created strategic vision, aligned ERP forecasting, inventory, and distribution planning with Chief Financial Officer (CFO) objectives, grew department from four to 22 employees, expanded infrastructure from 600 to 100,000 sq. ft., recognized for superior performance.

Created a $42M supply chain management system and four new contractor employee positions: Established multiple ERP systems, Financial Lines of Accounting and Audit Compliance, and daily Operations Management.

Defined scope, Plan of Action & Milestones (POAM), Deliverables, and Risk Management of a $34M Logistics Information Management System upgrade - synchronization, integration, and implementation.

Synchronized $4M in Theater Special Operations Command (TSOC) material distribution for Defense Courier Service, Diplomatic Pouch and Mail Service, as well as DOD Activity Address Code (DODAAC) transportation accounts across 12 countries - including U.S., Europe, Central/South America, and Southeast/Southwest Asia.

Delivered $2M in Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) procurement, inventory, and distribution compliance.

Commanded efficiency of an innovative CFO Financial Improvement and Audit Readiness (FIAR) program and Managers Internal Control Program (MICP)- consistently obtaining superior audit ratings for multi-million-dollar portfolios.

Education & Credentials

Bachelor of Science in Transportation and Logistics Management (2017)

American Public University, 3.8 GPA, Summa Cum Laude

Professional Development

Agile Leadership Principles Certification

Risk Management in Development Projects Certification

Lean Six Sigma Green Belt Certification

US DOD Qualifications

DOD Security Clearance: Top Secret/Sensitive Compartmentalized Information (TS/SCI)

DOD Adaptive Planning and Execution (APEX) Operational Art and Design

DOD Defense Property Accountability System (DPAS)

US Army Force Management Certification

US Army Demonstrated Senior Logistician

US Army Global Combat Support System-Army (GCSS-A)

US Army Contracting Management & Representative Certification

US Army Intermediate Program Management Certification

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