Senior Scrum Master

PROFILE

A highly motivated information technology development professional with excellent interpersonal and organizational skills. Over 30 years of experience working with large global software development and implementation teams as a manager, scrum master, and software engineer. Recognized for strong follow-through and excellent problem solving and management skills in developing and delivering quality software solutions. Demonstrated expertise in:

Software & Development Management

Certified Scrum Master/SAFe certified

DevOps

Resource Management

Outsourcing Management

Application Lifecycle Management

Agile/Scrum Development Methodology

Anomaly, Defect, and Quality Management

Team Building

Application Development and Business Analysis

Process Control

SDLC/ALM Management and Follow Through

Waterfall Development Methodology

Healthcare Claims Payer Software Development

Distribution Systems Software Development

PROFESSIONAL EXPERIENCE

TRIZETTO HEALTHCARE SOLUTIONS, A COGNIZANT COMPANY – Phoenix, Arizona 1996 – 2019

A healthcare technology solution provider

Certified Scrum Master (CSM) & Development Manager - Engineering Development (2012 - 2019)

Provided the core principles of Scrum to multiple teams of both on-shore and off-shore associates, promoting the core agile principles of collaboration, self-organization, prioritization, team accountability and visibility.

Coached scrum teams in Agile values and practices. Acted as facilitator / mediator between the teams and outside influences. Facilitated scrum events, removed impediments and kept team focused on the delivery of their commitments. Provided Agile Methodology training to new team members. Communicated program and project level status to leadership at the end of each sprint and release and led and facilitated sprint demonstrations to key stakeholders.

Certified as a Scaled Agilist for the Enterprise (SAFe/SA).

Pioneered, as a Scrum lead, TriZetto's Agile Pilot program for scrum teams, launching the use of HP Agile Manager & contributing to the corporate prototype and input as a Beta customer to advance that product.

Motivated teams to accomplish objectives despite obstacles.

Organized and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, and demos.

Tracked and communicated team velocity and sprint / grooming / release progress.

Removed roadblocks / impediments to teams’ progress.

Assisted the team in story selection and task definition to ensure appropriate commitments.

Provided internal and external communication to improve agile transparency.

Assisted with backlog maintenance, prioritization and resolution of defects / bugs.

Provided guidance and metrics to team members on the practice and execution of projects.

Monitored and reported on active projects until completion.

Provided team leadership to all team members.

Defined project scope and activity planning along with resource planning.

Developed and maintained time estimates and schedules.

Development and Engineering Manager (2002 - 2012)

10+ years of direct engineering and development management experience, having managed groups ranging from 7 to 26 employees. Groups have spanned many areas, including Software Engineering, Quality Assurance, Documentation, and Design and Implementation.

Managed direct reports both local to the home office, remote U.S. employees, and off-shore contractors located in India and Belarus.

Member of TriZetto's Circle of Excellence, recognizing the top 5% corporate performers.

Recipient of the TriZetto Innovation award, having lead the Phoenix development team in the design, development, and delivery of a new and innovative Value-Based-Benefit (VBB) Product for healthcare benefit evaluation and adjudication.

Recipient of multiple TriZetto Golden Pyramid awards for recognition of excellence in product development.

TRIZETTO CORPORATION– Phoenix, Arizona 1996 – 2002

Formerly Quality Care Solutions Inc., A healthcare technology solution provider

Senior Software Engineer (1996 - 2002)

An original member and key software engineer/developer of the original QCSI/TriZetto QMACS/QNXT products, with over 8+ years of direct experience designing, developing, coding, and supporting state of the art payer software, specializing in the areas of member management, provider assignment, payment, capitation, and utilization management.

Member of QMACS/QNXT team originally responsible for coding and implementing many areas of the QMACS/QNXT member services and provider functionality, including Member Management, Enrollment and Eligibility entry and configuration, Provider Administration, Member/Provider Assignment, Automatic PCP Assignment, Payment, Capitation, Advanced Capitation, and more.

Distribution Architects International, Inc – Tempe, Arizona 1989 – 1996

A provider of Distribution Software Systems

Software Engineer (1989 - 2006)

Provided software development, both off and on-site support, general maintenance, new development, and research and development in the distribution areas of inventory and warehousing, sales and POS, and purchasing.

Software Engineer whose primary responsibilities included new development and direct engineering customer support for both domestic and foreign customers..

Provided both domestic and foreign on-site technical support, development, and assistance

EDUCATION

University of Nebraska at Omaha, Omaha, Nebraska

Bachelor of Science (BS), Computer Science, Magna Cum Laude, 1987

Recipient of University of Nebraska at Omaha Regents Scholarship

Recipient of University of Nebraska at Lincoln David Scholarship

Recipient of Kaiser Foundation Scholarship

Member of University of Nebraska at Omaha Honors Program

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