Teacher Data

PROFESSIONAL EXPERIENCE

EKPH Consulting, LLC., Des Plaines, IL 2019 – Current

Salesforce Administrator Contractor

Provide continuous end-user support for orgs with up 100 users across various teams including sales, customer service, and marketing which included troubleshooting issues

oManage user setup

oManage user security

oManage user accessibility

Build and maintain reports and dashboards for team leadership that reflect comprehensive pictures of the business, communicate outcomes to the stakeholders, and drive changes and improvements to the existing processes

Conduct data analysis and write comprehensive reports that are used to drive organization practices to improve client satisfaction

Enhance end-user experience through configuration of custom page layouts, record types, and Lighting record pages

Proficient in Classic and Lightning

Build validation rules to prevent data issue and ensure data integrity

Use Data Loader to execute and validate data import

oMass upload/upsert opportunities

oMass upload opportunities reassignment

oMass update/upsert contact information as provided by client

oEnsure data integrity through cleanup and de-duplication using Microsoft Excel

Create email templates using enhanced letterheads and merge fields for Inside Sales Team

Create lead assignment rules to route new leads to queues defined by product and vertical, converting a previously manual process into an intelligently automated which increased the conversion rate

Use Process Builder to automate multi-step manual processes to drive efficiency and consistency

oFor example, reducing a 20-step process to only 5 clicks

Assist in resolving gaps in the platform utilizing Salesforce Optimizer – improved system performance by removing redundant sharing rules

Self-directed learning, problem solving, and researching utilizing resources such as Trailhead and the Salesforce knowledge base

Instituto Health Sciences Career Academy, Chicago, IL 2010 – 2020

High School Mathematics Teacher

Teacher – Statistics, Calculus, Pre-Calculus, Advanced Algebra, Advanced Geometry

(Data Analysis) Data-Driven Instruction – conducted data analysis of assessments results to drive improvements to curriculum and instruction

Curriculum development and implementation – charged with developing and implementing the Mathematics curriculum using the Understanding by Design approach (backward design guided by desired outcomes)

Math Department Lead Teacher – conducted department meetings; observed math teachers and provided constructive feedback

Data Based Student Scheduling – manually grouped and created schedules for 350 students based on the guidelines of the school using different data of student achievement, including standardized test scores, psychological test results, student transcripts and IEP’s, as well as teacher recommendations

Sponsorships – wrote proposals and was sponsored by donorschoose.org, totaling over $6000

Aspira Early College (Aspira of IL), Chicago, IL 2007 – 2010

Mathematics Teacher

Teacher – taught grades 7th through 10th: Pre-Algebra, Geometry, Algebra, Statistics

Math Department Lead Teacher – conducted department meetings; observed math teachers and provided constructive feedback

(Data Analysis) Data-Driven Instruction – conducted data analysis of assessments results to drive improvements to curriculum and instruction

Leadership Committee Member – attended monthly Leadership Committee meetings; wrote school’s mission and vision; created school schedule

Cooperating Teacher – successfully mentored a student-teacher which resulted in teacher certification

ABN-AMRO Mortgage Group, Inc., Norridge, IL 2000 – 2006

Loss Mitigation Specialist and Lead Trainer

Loss Mitigation – performed financial analysis of borrowers, negotiated plans with customers, implemented processes and solutions within investor guidelines that would result in prevention of foreclosure

Escalations and Department Lead – lead and supported a team of 10-20 members with various issues including continuous training, decision making, negotiations, and escalated issues

Customer Service – worked in a high volume and intensity call center, handling between 150-200 inbound and outgoing calls

Lead Trainer

oResponsible for ongoing application training and user manuals

oCreated training manuals and ran training sessions

oTrained groups of up to 15 new hires on the RUMBA Mortgage software

oProvided ongoing training of new releases of software

EDUCATION

Saleforce.com – Chicago

Administration Essentials for New Admins (ADM-201), 2019

Loyola University – Chicago

B.S. in Mathematics w/ ISBE Teaching License, 2005

CERTIFICATIONS

Certified Salesforce Administrator Certification, 2019

SKILLS

MS Office, Inspiration Mapping Software

Languages: Albanian, Italian

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