SHIVAPRIYA NAGARAJ

LITHIA, FL *****

813-***-**** addwf7@r.postjobfree.com

PROFESSIONAL SUMMARY

High-performing operations professional with more than 10 plus years of experience in software engineering, application development, technology, customer support and professional services management experience. Ready to work closely with both teams and customers to identify most efficient and beneficial solutions for process improvement.

● 10+ Years of professional experience as a Applications Support /Operations Team Lead and Web Developer.

● Extensive experience on web technologies using cloud infrastructure working and supporting

● Excellent understanding of the programming principles, Software Development Life Cycle

(SDLC) processes, OO best practices.

● 7+ years of collective experience in Oracle, MySQL, MS SQL, stored procedures.

● 10+ years of strong support skills in middleware technologies (Weblogic, Apache, Tomcat, IIS) in Unix/ Linux and Windows environment

● 4+ years of hands-on experience with scripting language like unix and linux shell scripting, windows bash scripting

● Proven ability in developing, publishing, running, troubleshooting, supporting, managing projects and building valid and accessible websites

● Excellent problem solving, project management, interpersonal and organizational skills.

● Capable of quickly learning and delivering solutions as an individual and as part of teams. SKILLS

● Frontend: HTML5, CSS, Bootstrap 3, JS, JQuery, Google Analytics, Core Java, Python

● Version Control: GIT, SVN

● CMS: Wordpress, Drupal

● AWS: EC2, S3, Cloud watch, ELB

● Databases : MYSQL, MS SQL, Oracle

● Scripting: PHP, Twig, JS, Jquery, Python

● Operations system: Windows, Linux

● Testing: Manual

● Services: Docker, Jira, Salesforce, BitBucket, REST API using JSON, XML. EDUCATION

Master of Computer Applications (MCA)

University of Mysore

India, July 2005

Bachelors of Science (B.Sc)

University of Mysore

India, July 2002

CERTIFICATION

Certified SOA Professional Specialist

WORK HISTORY

Applications Specialist

Naviga Global Inc Tampa Fl July 2019 - Current

● Resolved applications and technical issues using NEWSCYCLE cloud-based CMS software products. Developed, implemented,supported concepts new user experiences and user interaction

● Developed a full stack solution that retrieves news content dynamically as well as allowing end users to manually rank on multiple sections for 300+ regional news media websites.

● Supported NEWSCYCLE Digital sites which included but is not limited to: reading log files, troubleshooting performance and caching issues with databases and file servers, developing scripts for nightly clean up jobs and other functions important to site reliability

● Performed on-site and in-house bench-scale testing, data analysis and reports using SQL and MySQL.

● Worked as the liaison between customers and the development team while troubleshooting and fixing various issues submitted via Jira and Salesforce ticketing systems.

● Worked collaboratively inside a cross-functional team, effectively integrating inside an agile servicenow development environment

● Performed ETL tasks for new and existing NEWSCYCLE Digital installs

● Performed root cause analysis and event correlation for all critical outage tickets, identified preventive measures and implemented approved fixes.

● Working in an Agile development cycle using advanced Scrum methodologies.

● Provided after hours support on rotation basis on weekends and holidays. Media Operations - Team Lead

Naviga Global Inc Tampa, FL Jan 2017 - Jun 2019

● Responsible for prioritization, problem solving, training, supporting resource management, communication and risk management within assigned projects

● Develop and debug PHP, Transact-SQL to analyze issues and provide custom reports and Javascript solutions

● Developed a full stack solution that retrieves news content dynamically as well as allowing end users to manually rank on multiple sections for 300+ regional news media websites.

● Analyze application layered caching and website performance via AWS Configure SOLR shards, write custom search queries, and update data both manually and via automation

● Manage 3rd Party Suppliers effectively where engaged in service delivery

● Manage the day to day running of the region to ensure all incoming cases are answered within the prescribed SLA QA support cases weekly, monitor agent performance, conduct one on one meetings and performance reviews

● Lead internal and customer training for CMS and web templating.

● Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

● Provided after hours support on rotation basis on weekends and holidays. Lead Technical Analyst

Naviga Global Inc Tampa, FL Jan 2015 - Dec 2016

● Providing high-level application and technical support to customers using NEWSCYCLE Solutions software products in both On-premises and subscription installations.

● Develop and debug PHP, Transact-SQL to analyze issues and provide custom reports and Javascript solutions Assist in continuous improvement processes on cost, quality, safety, delivery and cycle time Provides complete technical management and leadership.

● Wrote and maintained technical and functional specifications to document database intentions and requirements.

● Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

● Provided after hours support on rotation basis on weekends and holidays. Applications Specialist

Naviga Global Inc Tampa, FL Jan 2013 - Dec 2014

Providing high-level application and technical support to customers using Saxotech Solutions software products in both On-premises and subscription installations. Provided after hours support on rotation basis on weekends and holidays. Web Developer

Arcitura Vancouver, BC Dec 2010 - Dec 2012

● Solved issues across multiple browsers, debugged, identified and layout issues; implemented Google Analytics, SEO and internal Google search bar.

● Maintained and optimized the website to minimize load and processing time

● Managed existing sites (12+ sites) and developed new sites (Arcitura.com, servicetechmag.com, cloudschool.com, Student member and Training Partner systems) Maintained Online School Store, Student member and Training Partner databases; developed PHP scripts to retrieve and manipulate data from databases for reports.

● Published monthly subscription Service Technology Magazine Developed and Published symposium (SOA and Cloud) sites for adding speakers, registration, tracks, committees and venue details; helped host to update their sites

● Designed different front-end registration forms using JavaScript, CSS, XHTML and client-side validation

● Developed and maintained online stores at soaschool.net and cloudschool.net Debugged and solved compatibility issues with software and server upgrade Worked on developing the Member system and Partner system on a new domain.

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