Customer Care Manager

John A. Shaw

951-***-**** w ********@*********.***

SUMMARY OF QUALIFICATIONS

Experienced warehousing/logistics manager with extensive knowledge of and experience with budgeting, inventory controls, importing/exporting, scheduling and production. Background demonstrates effective leadership methods, accurate program/event planning and development, sound cost controls and fiscal responsibility and the ability to execute multiple projects simultaneously and concurrently. Possess excellent communication, interpersonal, employee development skills in conjunction with strong creative problem solving techniques. CAREER HIGHLIGHTS

Diamond Collection Mar 2017 – Present

Warehouse/Production Manager Industry, CA

Managed the daily operations of a 65,000 sf warehouse/production facility for a national distributor of costume, cosplay and fast-fashion merchandise, to include $5 million in annual inventory, a crew of forty-five (45) handling shipping, receiving and merchandise production for four (4) subsidiary companies.

Scheduling, training and supervision of all warehouse and production personnel, while developing and managing the implementation of a safety program and IIPP to ensure OSHA compliance

Coordination of trucking schedules to consolidate shipments and/or turn around inbound trucks with outbound shipments to reduce shipping expenses and increasing the profitability of every order, resulting in an annual expense saving of $145,000

Regularly analyze labor needs for each division within the warehouse and production and develop schedules designed to increase efficiencies and reduce overlap in staffing and overtime use, thus far saving $230,000 in annual labor costs

Effectively maintain facility, including establishing a preventive maintenance program for equipment to reduce future capital expenditures

Developed and do foster relationships with key customers, i.e. Hot Topic, Amazon, Party City, Torrid, Burlington, Spencer’s, etc. in order to better understand their shipping needs and to reduce charge backs by 87% to date - bettering Diamond Collection’s fiscal position as well as the customers’ Kittrich Corporation Nov 2016 – Jan 2017

Inventory Control Manager Pomona, CA

Oversaw daily inventory control for the twelve (12) subsidiary companies from its California headquarters.

Successfully completed annual physical inventory for all twelve companies, on time, a first in the company’s recent history

Introduced RF Scanners, company-wide, aiding in efficiency and reduction of inventory variances

Worked closely, during short tenure, with corporate Information Systems department to meet the January, 2017 deadline to roll out the integration of the existing Oracle system with the new JDEdwards Victaulic Company Apr 2008 – Mar 2016

Distribution Coordinator Redlands, CA

Orchestrated the daily coordination and oversight of more than $5 million in inventory, daily, of fire suppression/piping connection equipment inbound and outbound for a 74,000 sf warehouse containing 3 separate distribution branches.

Schedued, trained and supervised a crew of 9, including 2 division leads – including manipulation of schedules to utilize strong skillsets where best suited the Company, reduced daily overtime by 9 hrs (an estimated annual savings of $95k)

Coordinated the trucking schedules to consolidate shipments and/or turn around inbound trucks with outbound shipments to reduce shipping expenses and increased the profitability of every order

Took lead in developing and initiating day-to-day operations for the CA-RDC

Implemented and oversaw all FTL/LTL shipments, optimizing savings to overall costs

Analyzed daily labor needs for each division within the 2 warehouses and developed schedules designed to increase efficiencies and reduce overtime

Effectively maintained the facility, including preventive maintenance of equipment John A. Shaw

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Potter Roemer, LLC Jul 1993 – Feb 2008

Warehouse/Logistics/Production Manager (7/98 – 2/08) Industry, CA Promoted to maximize the production and effectiveness of the warehouse teams.

Implemented assembly line system, increasing finish goods by 68%

Created a double-check system to reduce shipping errors by 92%

Conducted regular safety training, resulting in the zero “loss time” accidents for 3 years, a “first time” record in the company’s eighty-year history

Customer Care Supervisor – Division Acquired, TriStar Skylights (12/97- 7/98) Santa Ana, CA Selected for advancement within this acquired company - due to proven ability to motivate, lead and team build - to motivate, mentor and grow a department of 6, ensuring sales goals were achieved while improving customer relations.

Directed migration of non-custom product specification sheets onto the company’s main system, allowing architects to easily access and customize plans to include TriStar products on final drawings Outside Sales – Section 10 Architectural Fire Protection (12/95 – 12/97) Cerritos, CA Elevated from the Customer Care position to accelerate the growth the division within the California and Nevada territory.

Propelled the division from $200k annually to more than $1.45 million/yr in just 12 months

Orchestrated program encouraging all architects to specify products in Potter Roemer inventory for all major projects in within the territory

Created new revenue stream by reviewing green sheets and training support staff to package and quote projects direct to general contractors bidding on major projects Customer Care (7/93 – 12/95) Cerritos, CA

Charged with developing systems and strategies to increase sales to fire equipment distributors.

Established trust and mutual respect with major distributors

Demonstrated leadership and ability to guide team members

Recognized for innovative problem solving

Education

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Saddleback College – Mission Viejo, California Major: Fire Science & Emergency Medical Tech Fullerton College – Fullerton, California Major: General Education Valencia High School – Placentia, California Focus: General Education/College Prep Professional Certifications & Relevant Skill Sets

AED/CPR Certified: 1982 – Present First Aid Certified: 1982 - Present Fork Lift Certified: 1993 – Present

Microsoft Office Products (Word, Excel, Outlook) Qlickview BPCS AS400

Lotus Notes Inventory Control

Lean Method Budgeting Logistics

RF Scanners Importing/Exporting Schedules

Cost Controls Employee Development

JDEdwards

Volunteer / Community Service

Placentia/Yorba Linda & Corona Little League: 1976 – 2006

~ Coach & Manager: Placentia/Yorba Linda

~ Coach, Manager & Board Member: West Corona & North Corona

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