Engineer Office

Location:

Posted:

June 19, 2020

Resume:

Keen, positive thinker and enthusiastic individual looking for a key position as System Administrator / IT Support Engineer/ IT Manage/ IT Coordinator/ IT Administrator with a reputed organization, where I could exploit my past education & experience to develop, contribute and lead Company for optimum growth and development. I hold Master Degree in Computer Science from ICS-NKFACT, Lahore, Pakistan and diploma in Computer Science from Punjab Board of Technical Education, Lahore, Pakistan. SYNOPSIS:

With 18+ years’ experience as IT Support Engineer, IT Manager, IT Coordinator, System/IT Administrator. Area of Expertise and Skills:

• An energetic, team spirited and performance driven IT professional broad experience in Installation, Excellent knowledge in Networking configuration, Management, Support Configuration, and Administration.

• Microsoft Servers: Windows Server 2016, 2012 R2, 2003 and 2008 R2. Designing, configuring, installing, maintaining, and repairing network systems, subsystems, servers and Terminal server RAIDS configurations, Active Directory, Group Policy and Troubleshooting, Operating Systems: Windows 10, Windows 8.1, and Windows 7.

• Protocols: DNS, HTTP, IMAP/POP3, SMTP, LDAP, DHCP, NAT, FTP.

• Networking: LAN/WAN, VPN, TCP/IP, Cisco and Configure network device like Hub, Switch, Bridge, Routers and define IP address to all Users. Backups of all data and Manage Firewalls and Checkpoints. Anti-Virus: Kaspersky, Norton, Symantec Endpoint Protection, and MacAfee Antivirus EPO Databases: SQL Server 2016, 2014, 2012, 2008, Oracle and MySQL.

• Software: Microsoft Office 365, 2016, and 2013.

• Email: Gmail Business Email integrated with active directory, Office 365 with Business Email integrated with active directory.

• Backup: Symantec Backup Exec, Backup for Office 365, Windows Backup, Database Backup, Email Backup, NAS backup, Symantec net backup and Symantec DLO.

• Security: Microsoft bit locker, Symantec desktop encryption, Symantec email encryption and Symantec Email Security. Symantec Endpoint Protection.

• Programming languages: PHP with MySQL, HTML, JavaScript, CSS.

• Providing level 1, 2, and 3 supports.

• Handling of complete IT infrastructure including virtual & physical servers, clustering of servers, Terminal Server, and related storage devices.

• Diagnose hardware and software problems and replace defective components.

• Experienced in Installation, Configuration, and Administration, of Oracle E-Business Suite 11i /R12 and Oracle Database 10g/11g.

• Experience to Maintain ERP/CRM software and all related components, Database Systems for which the ERP system is dependent, Maintain and monitor performance of the ERP and CRM system.

Work Experience:

Company

Xcess .Com Pvt Ltd

Location Lahore Pakistan

Role

Technical Support Engineer

• Provides good monitoring of IT team staff work

• Monitored team progress toward timely delivery of goals.

• Drafted reports and worked with the management team.

• Involved individual IT team members in decision-making process through meetings.

• Designing, configuring, installing, maintaining, and repairing network systems, subsystems and servers.

• Overseeing the computer & server room operation and environment.

• Handling of complete IT infrastructure including physical servers, clustering of servers, Networking and related storage devices.

• Providing information, direction and/or recommendations regarding network installations and configurations including telephone and wireless systems, Sonic firewall.

• Providing technical and day to day support to the staff to ensure business continuity

• Setting up new users and managing backup, security and passwords

• Clarify user’s real needs and expectations and builds open, co-operative relationships with users

• Responsible for the daily back up and scheduling of SQL Database and replication of data located in different area. Providing technical support in SQL Server, Point of Sale (POS) ERP/CRM software installation and configuration.

• Liaison with third party vendors for setting up systems infrastructure, software and Cooperate with the Programmer.

• Monitoring the stock level and tracking the intercompany/branch movement of items Manage stock taking process and rectify the errors in stock Manage in-house software development Oversaw inventory and office supply purchases manage the company website and keeping it updated.

• Managing SQL database. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements. Designed and implemented stored procedures views and other application database code objects.

Maintained SQL scripts indexes and complex queries for analysis and extraction. Performed quality testing and assurance for SQL servers. Duration 01-Feb-2001 to 30-June-2002

Company

HOL Pvt Ltd