GARY BALKEN

**** ******* *** **

St. Michael, MN 55376

612-***-****

addvxt@r.postjobfree.com

OBJECTIVE To obtain a more challenging position where my experience as a business owner and remodeling contractor, strong work ethic, integrity, enthusiasm, passion, and desire to succeed will have valuable application.

PROFESSIONAL MI Homes Customer Care Manager

EXPERIENCE July 2017 – June 2020

Manage 8 communities of new homeowners with day to day issues that arise from building a new home. Troubleshoot & investigate issues, create work orders for materials and the appropriate sub-contractors. Coordinate vendor scheduling to complete repairs. Conduct Quality Control Inspections (QCI’s) to ensure the home is complete. Present warranty paperwork at final walk-through.

Renovation Systems Lead Carpenter

Sept 2016 – July 2017

Remodel Client properties kitchens and bathrooms. Demo/install new

cabinets, countertops, door and drawer fronts. Install new hardware, plumbing & electrical fixtures when necessary. Quality control checks.

Lang Nelson

Nov 2015 – Aug 2016 Lead Carpenter/Cabinet Installer

Maintain company owned properties. Lead team of employees to remodel

kitchens, bathrooms, laundry rooms, or any other area that needs fixing.

Lee’s Custom Decks and Remodeling

Feb 2015 – Sept. 2015 Service Manager

Purchase/Deliver materials needed to complete the job. Follow up on jobs for warranty service. Assist Sub-Contractors on-site with Supervision and a helping hand.

NEVEX Home Services

Aug 2013 – Jan 2015 Project Supervisor/Remodeler

Ensure jobs are setup appropriately, fix & repair homeowner insurance claims with water damage; bathroom remodels, drywall repairs, ceiling textures, painting, trim.

AMS – Bosch power tools retail sales representative.

Sept 2011 – Aug 2013

Customer Service, prospect new customers, increase sales/revenues, promote brand loyalty.

Sell Bosch Power Tools within The Home Depot

Balken Home Improvements Owner/operator

Nov. 2002 – 2012

Self-employed Licensed Contractor (BC-20317274) Complete all aspects of the job: marketing, advertising, estimate, sell, purchase materials. Interior Remodeling Specialist: kitchens, bathrooms, basements, custom cabinetry, and decks. Finish all work necessary for the job: framing, drywall, tile, wood flooring, trim, and painting.

Empire Today

Apr 2011 – Sept. 2011

Independent Sales Representative: Negotiate Flooring products pricing

Noah’s Remodeling, LLC

April 2002 – Oct. 2002 Project Manager, Lead Carpenter

Remodel bathrooms, basements, kitchens, decks and construct additions. Framing, finish carpentry, sheet rocking, taping & mudding, tiling, and custom cabinetry. Complete final checklist.

Golden Small Jobs, Inc. Director of Production/Construction Specialist June 2001 – Dec. 2001

Remodel bathrooms, kitchens, basements, decks, & additions. Update customers on the progress of their jobs and provide customer service to their concerns. Provide training assistance to production staff and guidance to the office personnel regarding material orders.

Window Lite Home Improvements

Oct. 2000 – June 2001 Kitchen & Bath Remodeler

Remodel Kitchens and Bathrooms, demo, repair damaged areas, then refinish. Tiling, sheet rocking, taping & mudding, finish carpentry, and install cabinetry.

Prudential Financial Services, Ag-Chem Equipment Co., US Bancorp Leasing & Financial, Wells Fargo Brokerage Services Mar 1996 – Oct 2000

Various Financial jobs related to my education.

EDUCATION ST. CLOUD STATE UNIVERSITY

March 1992 – May 1994 Bachelors of Science Degree in Finance

NORTH HENNEPIN COMMUNITY COLLEGE

Aug. 1987 – June 1990 Associates in Arts (AA) Degree in General Education Associates in Applied Science (AAS) Degree in Accounting

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