Networking, Security, and customer service

JAKE DORAN JR.

Indianapolis, IN · 317-***-****

******@*****.*** · https://www.linkedin.com/in/jake-doran-b16ab5189/

My objective is to obtain a position as a Network Analyst/ IT Support Technician with a company that will allow me to utilize my drive, enthusiasm, knowledge, and eagerness to learn; while continuing to expand my skills and professional development.

EXPERIENCE

SUMMER 2019 – 2020

QUALITY CONTROL MANAGER, DSV Solutions

Managed a small team, used my problem-solving skills to optimize performance and improve time management.

Organized and led a team to complete daily tasks/ used my creativity to solve difficult problems

2015 – 2019

CUSTOMER SERVICE REPRESENTATIVE, Family Matters Lawn Care

Grew customer base by 15% or more every year.

Offered information on product lines, service offerings, and demonstrations.

Cold call target accounts to establish new customers.

EDUCATION

MARCH 2020

Eleven fifty academy

Immersive Cyber Security program in which I obtained my CompTIA Network and Security+ Certifications. Also underwent intense and vigorous training on Indiana’s first Cyberbit Range, where they put us into countless real-world scenarios that we had to pass in order to graduate.

TECHNICAL SKILLS

Linux and Windows OS, QRadar SIEM Monitoring, Zenoss Security, Palo Alto Firewall, VMWare, putty, and log analysis.

Performed Penetration tests in virtual environments using Kali Linux Toolkit.

CompTIA Network+

CompTIA Security+

Microsoft Windows and Adobe Creative Cloud.

ACTIVITIES

Volunteered at Camp Allendale (Special Ed camp) Summer-2017

Captain of High School Football and Basketball Team 2017-2019

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