Administrative Assistant Customer Service
Resume:
Profile
Graduate with a bachelor’s degree in psychology. Currently seeking a new role in Recruiting and Human Resources to utilize my exceptional communication and organizational skills within the technology industry.
Experience
Office/Patient Coordinator Cynthia K. Brattesani, DDS San Francisco, CA 2019 - Current
•Answered inquiries and resolved or escalated issues to management personnel to
ensure client satisfaction.
•Greeted incoming visitors and customers professionally and provided friendly,
knowledgeable assistance.
•Kept reception area clean and neat to give visitors positive first impression.
•Corresponded with clients through email, telephone or postal mail.
•Collected, sorted, distributed and sent mail and packages.
•Entered daily data in computer systems and documented office activities.
•Verify insurance eligibility and resolve questions about claims
•Collect customer payment
•Provide above and beyond customer service
•Medium volume calls and scheduling
Behavior Technician Star of CA Ventura, CA 2017-2018
•Apply ABA therapy at school or in home settings and teach respected party
appropriate application of therapies.
•Took clients on outings to assess responses, redirect behaviors and support
development of appropriate coping skills.
•Wrote take-home notes for parents to outline behaviors and interventions.
•Kept therapy environment safe, clean and welcoming to different types of patients.
•Helped clients pinpoint emotions underlying personal and relational conflicts.
Behavior Interventionist Intercare Therapy San Jose, CA 2016-2018
•Apply ABA therapy at school or in home settings and teach respected party
appropriate application of therapies.
•Took clients on outings to assess responses, redirect behaviors and support
development of appropriate coping skills.
•Wrote take-home notes for parents to outline behaviors and interventions.
•Kept therapy environment safe, clean and welcoming to different types of patients.
•Helped clients pinpoint emotions underlying personal and relational conflicts.
Front Desk/Receptionist Peak Physical Therapy Cupertino, CA 2014-2016
•Answered inquiries and resolved or escalated issues to management personnel to
ensure client satisfaction.
•Greeted incoming visitors and customers professionally and provided friendly,
knowledgeable assistance.
•Kept reception area clean and neat to give visitors positive first impression.
•Corresponded with clients through email, telephone or postal mail.
•Collected, sorted, distributed and sent mail and packages.
•Entered daily data in computer systems and documented office activities.
•Verify insurance eligibility and resolve questions about claims
•Collect customer payment
•Provide above and beyond customer service
•Medium volume calls and scheduling
Administrative Assistant K9 Playtime SF, CA 2012 - 2014
•Compiled information and documents from source data previously entered into
system.
•Kept reception area clean and neat to give visitors positive first impression.
•Assisted coworkers and staff members with special tasks on daily basis.
•Interpreted body language to keep dogs engaged in fun activities and de-escalated
potential cases of aggression.
•Incorporated positive reinforcement methods to correct behavior problems
•Maintained clean, neat and hazard-free animal areas to protect individual health and
wellbeing.
•Cleaned kennels, animal holding areas, examination and operating rooms, and animal
loading/unloading facilities.
•Collect customer payment
•Provide above and beyond customer service
•Administered breakfast/dinner and medication
•Order office supplies
Babysitter/Nanny SF Bay Area, CA 2006 - 2013
•Ensured a safe environment for clients
•Prepared and give meals
•Bathed and dressed children
•Administered medication
•Daily housework: laundry, dishes, vacuuming etc.
•Disciplined children when necessary
•Transported children to extra curricular activities
Education
•University of Arizona Bachelors 2018
•Los Altos High School Diploma 2012
Skills
•Highly organized, articulate, interpersonal skills, fast learner, strong work ethic,
customer service oriented
•Scheduling/coordinating experience
•ABA therapy skills
•Typing: 108 WPM
Accomplishments
•Honor Roll Four Years
•MVP Club Volleyball Five Years
•Team Captain Club Volleyball Five Years
•Employee of the Month Star of CA
LEAH GENTILE
************@*****.***
349 Kiely Boulevard Apt A105,
San Jose, CA, 95129
************@*****.***
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