Employee Relations Human Resources
Resume:
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DIRECTOR OF HUMAN RESOURCES
ANN SIMMONS-DUKE **************@*****.***
Redondo Beach,
California
EXECUTIVE SUMMARY
A well-rounded Human Resources Executive with a talent for leadership, recruiting, motivating, and developing team members. Long standing record of providing the vision for Human Resources and executing company initiatives on time and under budget. In-depth knowledge and experience with multi-state and federal compliance requirements. Highly skilled with negotiating and mediating employee conflicts and resolving disputes. Leadership, Project Management, Training and Development, Managing Casualty and Health Insurance, Negotiation and Mediation, Legal Compliance, Strategic Management, Recruitment and Retention, Policy Drafting and Implementation, Process Improvement EXPERTISE
EDUCATION
California State University, Long Beach
Master of Arts Public Policy and Administration. Emphasis in Human Resources Management University of California, Los Angeles
Bachelor of Arts Sociology
EMPLOYMENT
ZISLIS GROUP Manhattan Beach, CA
Director of Human Resources 2019 to 2020
Directed and executed the entire Human Resources function for a successful company of luxury boutique hotels and Michelin quality restaurants in the South Bay with team of 6 Human Resources experts to support each property as separate LLCs. Negotiated and controlled all benefits and packaged insurance programs with brokers including workers' compensation, medical, dental, vision, and 401(k). Reduced workers' compensation claims by 50% after instituting a safety training program and incentivizing Team Members. Developed and presented a two day Management Training development and compliance program for newly hired and promoted Managers at Company hotels and restaurants. Mitigated legal exposure by standardizing the grievance process, disciplinary procedures, documentation, and guidance while ensuring consistent and accurate investigations. Partnered with the Operations Team to strengthen compliance with all local, state, and federal laws, in addition to establishing organizational standards. Enhanced Human Resources efficiencies with each phase of the hiring process, encompassing employment verification, criminal background checks and on-boarding. Reported directly to the owners as a member of the Executive Team. HOFMAN HOSPITALITY GROUP DBA LUCILLE'S SMOKEHOUSE BAR-B-QUE, HOF'S HUT RESTAURANT AND BAKERY, AND SAINT & SECOND Signal Hill, California Director of Human Resources 2008 to 2019
Responsible for all Human Resources functions and helping grow the company to more than double it's size to 30 locations in three states and from 1,400 to over 3,000 employees. Partnered with Operations Directors and General Managers to understand business objectives and identify Human Resources needs for policies, procedures, and strategies to support business objectives.
Saved millions in legal fees and potential litigation by successfully handling employee relations cases and developing termination processes. Ensured compliance with all federal and state wage and hour regulations by designing web based acknowledgement system, procedure, and auditing process. Streamlined and restructured the Human Resources and Payroll Team of eight by clarifying roles and responsibilities to focus on productivity and system efficiencies. Cut Human Resources and Payroll expenses by implementing a paperless Human Resources and Payroll system resulting in reducing department labor needs by 40%. Managed the full implementation of UltiPro Core, Recruit, On-Boarding, and Performance Management to improvement and streamline Human Resources and Payroll administrative practices and procedures which increased management and hourly employee usage. Converted from legacy server-based systems to cloud-based HCM system to effectively manage the employment life cycle from job application, background screening, on-boarding, benefit enrollment, electronic files, performance review, employee surveys, employee self-service, and termination workflow with approvals. Designed and delivered cloud-based employee management self-service tools improving Human Resources engagement. Established and lead routine strategy & project review meetings with department heads to prioritize and achieve key company goals and objectives. Used analytics to developed Human Resources Metrics environment for monitoring and measuring district and total company turn-over, workers' compensation, general liability, employee relations, and litigation.
As Risk Manager for the company annually placed over $4 million dollars of casualty/workers' compensation insurance and lead efforts to minimize claims. Established Human Resources video/on-line training for hourly and management which include anti-harassment and diversity training, management training, annual Human Resources update, an new policy roll-outs.
Served as key member of Corporate Leadership Team reporting directly to the CFO.
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DIRECTOR OF HUMAN RESOURCES
ANN SIMMONS-DUKE
**************@*****.***
Redondo Beach,
California
EMPLOYMENT
THE SPORTS CLUB COMPANY, INC. ·
Director of Human Resources - promoted from Regional Human Resources Manager, Corporate Human Resources Manager, Human Resources Generalist, and Human Resources Specialist
1998 to
2008
Selected, trained, and lead a successful team of eight Human Resources professionals in implementing organizational development and educational training strategies that are in alignment with company goals, customer service, and employee performance. Developed Talent Plus recruitment protocol to stream-line the selection process of the most talented and qualified line employees, management, and executives for the organization. Established SCLA University as the company's training and development program to lead employees through initial training and implemented ongoing developmental training using the Ritz-Carlton Legendary Training Standards as a framework. Implemented new performance evaluations, measurable goal setting, and pay for performance system to effectively evaluate each employee based performance. Developed a bi-annual Talent Assessment program to identify top performers and established a development plan to support the employee's growth by working closely with the CEO, President, COO, and General Managers utilizing company Internal Resumes. Annually updated and managed the company wide compensation plan ensuring that the company consistently offered competitive wages to all levels of employees in each state. Enhanced and managed all company benefit programs to maintain a competitive edge in the industry. Strengthened Employee Handbook to incorporate the company vision, reduce legal exposure, and minimize liability. Coached managers on potential harassment, discrimination, and termination issues to ensure compliance with multi-state and federal employment laws. Implemented annual Employee Engagement Survey to aid in the decision making of operational improvements and employee satisfaction. Reported directly to the Chief Operating Officer as a member of the Executive Team. PROFESSIONAL ASSOCIATIONS
SHRM
PIHRA
MERCER HUMAN RESOURCES ROUNDTABLE
ULTIMATE HUMAN RESOURCES RESTAURANT GROUP
LOS ANGELES RESTAURANT FORUM
CERTIFICATIONS
EXECUTIVE HUMAN RESOURCES INVESTIGATIONS CERTIFICATE ANTI-HARASSMENT AND DIVERSITY TRAINER CERTIFICATION FOR HOURLY AND MANAGEMENT
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