Social Media Management
Resume:
Christine G. Springer
North Las Vegas, Nevada 89081
702-***-**** FAX 702-***-**** Cell 702-***-****
UNLV
Greenspun College of Urban Affairs, School of Environmental and Public Affairs
4505 S. Maryland Parkway, Box 454030, Las Vegas, Nevada 89154-4030
E-Mail: *********.********@****.***
Making a Difference...Regardless of the Endeavor.
Summary of Skills
A professional manager with twenty years experience in increasingly responsible positions in management consulting, education and community relations, management, organizational development. Major strengths include skills in: Management Research and Writing (10 books) Interpersonal Communication Teaching and Training. Computer Proficiency: Excel, Publisher; Adobe PageMaker, PowerPoint, MS Word, WordPerfect, Quickbooks, Displaywrite, Q+A, Quark Xpress, Access, Lotus Notes.
Educational Background:
Education
Indiana University, Ph.d., (Public Administration SPEA)
Arizona State University, M.P.A., (Public Administration)
University of Arizona, B.A., (English)
Higher Education
UNLV, Associate Professor of Public Administration and Director of the ECEM, Executive Master of Science Degree in Emergency and Crisis Management as well as teaching courses in the program and in Public Administration (2006-Present).
Courses Taught at UNLV:
Greenspun College of Urban Affairs, School of Environmental and Public Affairs SEPA (2001 – 2012) Courses Taught: Introduction to Non-Profit Management; Strategic Planning for Non-Profits, For-Profits and Governmental Organizations; Intergovernmental Relations; Organization Theory, Introduction to Public Administration; Community Conflict Resolution; Volunteer Management; Strategic Planning, Ethics.
Arizona State University, Associate Faculty, School of Public Affairs, (1986- 2001) Developed Leadership Institute and its courses in non-profit management. Courses Taught Included: Energy Policy; Environmental Policy; Community Conflict Resolution; Faculty, Non-Profit Management Institute, (1993-2001) Courses Taught Included: Introduction to Non-Profit Administration; Managing Non-Profits; Marketing Non-Profits; Membership Development and Association Management; Resource Development.
Salt River Project, (Water and Power Utility in Arizona), Director of Intergovernmental and Community Affairs (1977-1992).
Red Tape Limited, Improving Management in Organizations Burdened with Process and Red Tape by Building New Teams and Processes That Are Truly Functional (1993-2001).
Training/Organizational Development
Protecting from Cyberattacks – How Automation Enables Proactive Security Practices (2018)
Ethics in Public Service (2011-2012)
Cybersecurity Awareness and Preparedness (2011-2012)
How Homeland Security and Emergency Mgt. Professionals Differ as Leaders (2011-2012)
East Bay, California Red Cross Organizational Restructuring Workshop (2009-2011)
UMC Leadership Training (2007)
Speaker on Leadership and Ethics at the AIA Conference (2005)
Facilitator for Maricopa County Sheriff’s Office Retreat (2007)
Facilitator for California Red Cross’ Strategic Management and Response (2007)
Faculty in International City and County Management Association’s University (2002-2007)
Co-Facilitated 3 day teambuilding sessions with EthelM Senior Management
Facilitated the redesign of Gila River Indian Community’s core business processes using seven cross-functional teams (1999)
Delta Road Coaching (1999-2001)
Designed, developed and delivered tailored training for clients on strategic issues for clients (32)
Assessed employee and client training needs and tailored workshops to successfully address needs through 25 one-day workshops complete with participant workbooks on subjects from Choosing Change to Customer Service to Stress Management.
Developed and delivered tailor-made executive training and team-building sessions (48)
Issue mapping and strategic organizational assessments (5)
Facilitated team and capacity-building workshops (60)
Customized training in Customer Service, Process Improvement, Marketing, responsible care giving and core value alignment (72)
Taught Phoenix neighborhood associations how to apply for state and federal money which resulted in 75 out of 80 associations successfully being funded
Developed and delivered Management Universities for middle-management and first line supervisors (10 clients)
Environmental scans and gap analysis (20)
Facilitated problems-solving meetings (150)
Coordinated strategic five-year plan (5)
Recent and Current Honors and Appointments:
2018 Marquis WHO’S WHO OF PROFESSIONAL WOMEN, Page 1-4.
Member of Peer Review Panel of Proposals for 2016 Higher Education Symposium (June, 2016).
Keynote Speaker, FEMA EMI Higher Education Symposium, (June 1-5, 2015).
UNLV Graduate Appeals and Legal Issues Committee (2015-2018)
Worldwide Who’s Who Top 101 Industry Experts, (2015)
Winner of the George Frederickson Best P.A.Times Article of the Year Award, American Society for Public Administration, (March 6, 2014) “Unleashing Innovation in Public Agencies.”
Graduate of the FBI Citizens Academy (2013)
Keynote Speaker, NNALEA National Training Conference, “Best Practices Integrating Intergovernmental Relations with Emergency Management,” (September 18, 2012).
Finance Committee, Nevada Commission on Homeland Security (2012)
Southern Nevada Community Organizations Active in Disasters (2012)
Board of Directors, World Affairs Council of Las Vegas (September, 2012-2019)
Board of Directors, Infragard of Southern Nevada, (2015-2019)
Board of Directors, National Academy of Public Administration (2012-2016)
Board of Directors, Southern Nevada Chapter of ASPA (2011-2019)
EMI Taskforce on Post-Secondary Accreditation of Programs (2012)
Congressional Panel to Develop Performance Metrics for DHS/FEMA Grants (2011)
The Nevada State Citizen Corps Council (2010)
FEMA Curriculum Mapping Panel (2010)
Appointed to Nevada State Citizen Corps Council (4/2009)
Congressional Panel to Independently Review FEMA Operations Post-Katrina (2009)
Cambridge Who’s Who Award for Excellence in Operations Management (2008)
Madison Who’s Who Award as international leader in strategic management (2008)
EMC Collaborative Committee on Higher Education (2008)
IAEM Committee on Education and Training (2007)
Associate Editor for Communications, Public Administation Review, Associate Managing Editor, Public Integrity, Co-Chair, International Association of Emergency Managers’ Education and Training Committee,
One of the 100 Most Intriguing Professionals in the World (2004) – Who’s Who International and the American Biographical Institute;
Arizona State University College of Public Programs Alumni Hall of Fame (1992)
Trainer, International City and County Managers Association University (2002-2007)
President, American Society for Public Administration (1993-1994)
Contributing Author: Innovating, Public Management, and Human Resources Magazines (1992-2014)
Editorial Board -"Public Productivity and Management Review" and “Journal of Emergency Management” (2000-2016).
RECENT SELECTED PUBLICATIONS
March, 2016, “Ethical Issues in Nonprofit Organizations,” Global Encyclopedia of Public Administration, Public Policy and Governance, Ali Farazmand, Editor in Chief.
February, 2016,“Leadership and Trust Matters in Emergency Management,” P.A. Times.
December, 2015, “Moving Beyond Budgeting to an Adaptive Process of Financial Management,” P.A.Times.
November, 2015, “Focusing on Change and Reinvention Counts Today,” P.A. Times.
October, 2015, “Managing Healthcare in a Complex World,” P.A. Times.
August, 2015, “National Preparedness Starts With Personal and Community Resilience,” P.A. Times.
Fall, 2015, “Making Public-Private Partnerships Work Using Technology,” P.A. Times.
August, 2015, “Social Learning Matters,” P.A. Times.
July, 2015 “Professional Success Requires Self Awareness and Focus,” P.A. Times.
April, 2015 “Community Resilience Requires Collaboration,” P.A. Times.
March, 2015 “Promoting Health at Work in a Changing World,” P.A. Times.
February, 2015 “Candor and Constructive Conflict are Critical to Good Social Policy,” P.A.Times.
Spring, 2015, “Building Trust Through Listening,” P.A. Times.
February, 2015, “Social Equity Requires Smart Practice,” P.A. Times.
February, 2015, “Engaging the Public With Social Media,” P.A. Times.
March, 2015, “Promoting Health at Work in a Changing World,” P.A. Times.
Spring, 2015, “Building Trust Through Listening,” P.A. Times Magazine.
May, 2015, “Community Resilience Requires Collaboration,” P.A. Times.
June, 2015, “Worker Productivity in the 21st Century Requires Moving Beyond Simple Thinking,” P.A. Times.
November, 2014, “Leading Through Change in Government,” P.A. Times.
November, 2014, “Stepping Up to Current Budgetary Challenges,” P.A. Times.
October, 2014, “Refocusing on Innovation Counts Today and Tomorrow,” P.A. Times.
March, 2014, “Social Execution of Change,” P.A. Times.
February, 2014, “Social Equity Requires Good Communication,” P.A. Times.
January, 2014, “Recharging Intergovernmental Relations”, P.A. Times.
January, 2014, “Strategic Recovery Requires Leadership”, P.A. Times.
November/December, 2012. “Organizing for Action Counts,” P.A. Times.
November 26, 2012. “Strategic Management of Medical Disasters,” P.A. Times.
November 6, 2012. “Strategic Management in a Changing Health Services World,” P.A. Times.
October, 2012. “Good Listening by Public Administrators Counts,” P.A. Times.
July/August, 2012. “Resilience in Emergency Management Research,” Public Administration Review (Vol. 72)
April/May/June, 2012. “Making Community Resilience Count,” P.A. Times.
February, 2012. “Integrating Homeland Security and Emergency Management Into MPA Curriculum Through Interdisciplinary Teaching and Learning”, JPAE, Vol. 19:1.
Jan/Feb/March, 2012, “Unleashing Innovation in Public Agencies,” P.A. Times.
August/September, 2011. “New Demographics in the Workplace,” P.A. Times.
March/April, 2011. “Strategic Execution of Change,” P.A. Times.
January/February, 2011. “Unleashing Innovation in Public Agencies,” P.A. Times.
“Achieving Community Preparedness Post-Katrina,” The Public Manager, Fall, 2010, Volume 39, Number 3
January, 2010. Ideas from an Emerging Field: Teaching Emergency Management in Higher Education, Chapter 13: Emergency Managers as Change Agents; Public Entity Risk Institute (PERI).
January, 2010. "Resilience as the Grand Strategy," Homeland Security Affairs, Vol VI, No 1.
January/February, 2010. "Pay It Forward: Career Advice for ASPA Members," P.A. Times
August/September, 2010. "Making the Most of Opportunities During a Recession," P.A. Times.
“Managing with Strategic Themes,” PATIMES (May, 2009)
“Strategic Management of Risk Matters,” PATIMES (March, 2009)
“Transition Teams Matter,” PATIMES (January, 2009)
“Managers Making the Most of Crises,” PATIMES (November, 2008)
“Organizational Credibility Counts,”“ PATIMES (September, 2008)
“Strategic Management of Crises,” PATIMES (July, 2008)
“Emergency Managers as Change Agents,” Presented at the EMI Higher Education Conference, (June 2008)
“Strategic Management in Action,” PATIMES (May, 2008)
“Strategic Management of Revenues and Resources,” PATIMES (April, 2008)
“Strategic Partnerships in Public Service,” PATIMES (March, 2008)
“Managing with Foresight,” PATIMES (January, 2008)
“Homeland Security and Graduate Education: An Exploration of Trends and Challenges,” Presented to the Annual Homeland Security Defense Educational Consortium (2008)
“Managing Through Strategic Agendas”, PATIMES, (November, 2007)
“Putting a Face on Innovation,” PATIMES, (September, 2007)
“Making the Message Matter,” PATIMES, (July, 2007)
“Leaving a Leadership Legacy,” PATIMES, (May, 2007)
Transforming Public Leadership in the 21st Century, “Leadership and Ethics in Government,” M.E. Sharpe, (September 2007).
“Taking the Time to Rebuild Trust in Government, PATIMES, (March, 2007)
“Communication Counts,” PATIMES, (January, 2007).
Introduction to the Non-Profit Sector, Westview Press, (August, 2006).
“Reframing Bureaucracy: City-County Consolidation,” Public Administration Review (Vol 66, No.2) (March/April 2006).
“Managing Conflict to Build Consensus,” PATIMES (May 2006).
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