Assistant Branch Manager

JB

OBJECTIVE

Goal-oriented professional with

extensive experience in customer

service and management seeking full-

time position.

EDUCATION

UNIVERSITY OF TAMPA

CLASS OF 2016

BACHELOR OF SCIENCE

Major: Business Management

AWARDS

Multiple ‘Elite Performer of the

Month’ awards

SKILLS

• Microsoft Office Suite

• Workday

• Teamwork

• Problem Solving

• Adaptability

• Communication

• Conflict Resolution

• Leadership

JOSEPH BACCI

14 JONES DRIVE, SAUGUS, MA 01906

*********@*****.*** 781-***-****

EXPERIENCE

ASSISTANT BRANCH MANAGER • ENTERPRISE HOLDINGS

TAMPA, FL – MEDFORD, MA • OCTOBER 2018 – PRESENT

● Create and execute plans for success in the 4 core areas of business (employee development, profitability, growth, customer service)

● Train and develop employees in all areas of business

● Responsible for HR duties for my employees through Workday

● Monitor, maintain, and service vehicle fleet of 250+ cars

● Consistently improved OP by $40 a month after month on PYMTD using 20/20 plan

● Upheld a 91 ESQI score during my 9-month tenure at the Tampa location and trending upward with an 88 ESQI score at the Medford location

MANAGEMENT ASSISTANT • ENTERPRISE HOLDINGS

TAMPA, FL • OCTOBER 2017 – SEPTEMBER 2018

● Marketed to develop new business while maintaining close relationships with existing clients

● Maintained and collected account receivables

● Acted as main point of contact on files between body shops and insurance companies

MANAGEMENT TRAINEE• ENTERPRISE HOLDINGS

TAMPA, FL • OCTOBER 2016 – SEPTEMBER 2017

● Acted as face of the company by providing exceptional customer service

● Became an expert on all products offered to sell at a high caliber

DELIVERY • SEABOARD PRODUCTS

DANVERS, MA • SUMMER 2015 & 2016

● Responsible for timely delivery of a wide portfolio of pre-sold beverages for up to 30 different accounts each day

● Carefully transported, placed, and rotated products in coolers, shelves, and displayed according to their date

INVOLVEMENT

INTERMURAL SOFTBALL • UNIVERSITY OF TAMPA

TAMPA, FL • SEPTEMBER 2012 – MAY 2016

• Cooperated and communicated in team settings

• Competitive drive to win while also having fun and being respectful towards opponents

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