Customer Service

ANISH KUMAR JHA

Mobile No : 911*******, 809-***-****

E-mail : addvod@r.postjobfree.com

Career objective:

To Utilize and Enhance My Knowledge and Skills in the Best possible way so as to Provide Innovative and Productive Ideas to the Organization for Its Overall Growth and Development.

WORKING EXPERIENCE:

•Worked in VSM supply chain solution private limited as a Quality Officer from January 2016 to September 2016 .

•Worked in Accenture as Associate from September 2016 to January 2018

•Working in Cognizant from February 2018 to till date as a Senior Process Executive .

SOFTWARE TESTING:

Experience in attending the inbound/outbond calls for customer support from the existing customers.

Understand client business issues, operating business rules, data and standard operating procedures

Resolve the quires of the Customers, in case there are any issues, escalate the same to the higher officials in the team/company

Collaborate with client and internal teams across geographies

Communicate with client customers via web chat to help resolve the issues being faced

Respond to ad hoc analytical requests from the clients

Flexible and versatile to adapt to any new environment and work on any project..

Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments

Problem solving skills with a strong technical background, good interpersonal skills and good communication skills.

Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks

Scope and collect customer requirements, provide guidance on best practices and apply technology and product knowledge to address customer's business and needs

Providing support across a variety of platforms, including chat, live email, instant messaging, and phone

•Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction

•Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and customers.

Academic qualifications:

•B.TECH (AE&IE) from Gandhi Institute of Engineering & Technology, Gunupurin 2016 under B.P.U.T, Odisha (Rourkela) with 7.20 CGPA

•12th from B.I.S.S.S Bokaro steel city (Jharkhand) in 2012 with61%

•10th from G.G.P.S, B.K.S.C (Jharkhand) in 2010 with 80%

Hobbies:

Socializing

Teaching

Playing cricket

Personal Details:

Date of Birth : 14/02/1994

Gender :Male

Languages Known :English, Hindi, Maithli

Address :S/O Anil kumarjha, Sec-2/b, q.no=2-219, B.S city (Jharkhand),

Declaration:

I certify that the above information furnished by me is factually correct.

Place: Hyderabad

Anish Kumar Jha

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