Engineer Manager

Ruchie Raj Kumar

Contact Number: 905-***-**** Email: ******.***@*****.***

SUMMARY

• A bright, talented and ambitious project manager who has about 6 years of experience of working to the highest standards and with a long track record of ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing and utilizing all resources.

• Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and starting up new business locations while overseeing staff and managing budgets.

• Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance client satisfaction.

• Excellent interpersonal skills, including the ability to build rapport and manage business relationships. Forges long-lasting client and business partner relationships to mutually benefit all parties.

• Experience managing multiple projects - prioritization, planning and task delegation with demonstrated ability to think and react in high-energy, fast paced environments

• Proactive team player with proven ability to undertake complex mandates and meet tight deadlines.

• Consensus-driven communicator; expert in liaising across diverse business units and management hierarchy to promote organizational success.

• Project Management professional with experience in developing new business ideas and leading high- impact projects. Looking forward to apply my knowledge and experience in project management and learn new techniques.

EXPERIENCE

Assistant Project Manager (Project Coordinator – Artificial Intelligence Hub) Present Durham College, Oshawa – Canada

• Manage a project portfolio of $2M that comprises of IT/ Software Development projects funded by the Federal and Provincial government.

• Accountable for managing the delivery of critical government funded projects, and for providing managerial support for all the projects conducted by the Research Office. Communicate program objectives and strategic alignment to stakeholders with a variety of technical and non-technical backgrounds

• Responsible for costing, estimating and planning projects. Monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/ issues are proactively addressed.

• Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures. Also, effectively and accurately communicate relevant project information to the client and project team. Document and follow up on important actions and decisions from meetings. Tracks and reports high-level view of the program's execution to senior management.

• Ensure clients’ needs are met in a timely and cost-effective manner. Keep senior management team informed on project status and risks, and issues that may impact client relations. Manage initiative related escalations to resolution.

• Prepare project organization and communication charts. Also, maintain efficient team structures and evaluate performance based on analytics. Work creatively and analytically, in a problem-solving environment, ensuring the project team keeps the project on schedule and on budget, troubleshooting any problems that may arise.

• Good track record of managing complex multifunctional IT projects in various sectors/ industries. Associate - Client Solutions (Analyst - Financial Services Client Solutions) 2016 Gerson Lehrman Group, Mumbai – India

• Worked with clients such as investment firms, management consulting firms, venture capitalists, corporations, investment banks and hedge funds in order to assist them on projects and providing clarity in helping clients better understand issues fundamentally related to their research interests using the tools and resources of the firm.

• Responsible for client communication, relationship management and POC for escalations and complaints.

• Proactively engaged with clients to identify their needs and offering solutions and products to meet their research needs.

• Supervised a team of 17 Junior Analysts increasing the productivity and by 25%.

• Monitored Team Performance and ensured achievement of 120% of targeted team deliverables and Key Performance Indicators (KPI’s).

• Served as financial advisor to 15 high net worth clients with accumulated investment value of USD

$20M.

• Provided end to end business solutions for clients with the best possible expert guidance and solutions available in the particular industry and assisting client users worldwide in connecting with industry experts with respect to project requirements. Took the initiative and found creative approaches to enhance the client experience.

Associate – Commercial Banking – Large Accounts 2015 Citibank, Mumbai – India

• Identified opportunities of growth across key named accounts / portfolio and own engineering account plans. Develop and strengthen relationships with decision makers and influencers in the customer organization and drive penetration in various functions

• Built long-term partnerships with Partners & Internal Resources to become the #1 banking partner for all the clients. Exceeded client expectations that helped retain the existing clients and also helped in getting valuable references.

• Developed account and relationship management strategies, in order to gain insider status and to protect the account from any competitive activi

• Generated $7M retail deposit business in the year 2015 and was awarded the Star Performer Award.

• Exceeded the individual target by 27% and 32% respectively in two consecutive quarters. Application Engineer (Support Engineer) 2013

CSS Corp – Verifone, Chennai – India

• Owned and troubleshooted client’s problems and provided solutions by working with key internal contacts to maintain integrity of business Maintained a well-developed working knowledge of the complete line of products and services offered.

• Initiated conversations to uncover customer needs and was capable of effectively referring customers to business partners for selling and cross selling. Used innovative selling techniques and product knowledge, to grow business primarily within existing base of accounts using the full suite of products and services

• Consistently met or exceeded the targets set by the management. Earned 100% in rating in all the categories including communication skills, listening skills, problem resolution and politeness.

• Was awarded "Employee of the Year – 2013" for consistently outstanding performance. EDUCATION

• Master’s in Business Administration, Cardiff Metropolitan University, Cardiff – UK 2015

(Equivalent to MBA in Canada as assessed by WES)

• Bachelors of Technology – Computer Science, Karunya University, India 2013

(Equivalent to Bachelor's degree in Canada as assessed by WES)

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