Desktop Support Technician
Resume:
WILLIE BROWN
COPPELL, TX 75019
******.*****.**@*****.***
SUMMARY
I’m an energetic, resourceful computer Systems and Engineering Technologist with experience in troubleshooting hardware and software issues.
AREAS OF KNOWLEDGE
*Solder *Bios Update
*LAN/WAN *Disk Imaging
*Test Equipment * Active Directory
*Reading Schematics *Remote Desktop Protocol
*Office 03, 07, 10, 13, 16 and O365 * Reimaging and Refreshing
*Digital and Analogue Electronics * User, Department Equipment Moves
*Troubleshooting Printers, Scanners *Windows 2000, XP, Vista, 7,8,10 Editions
*Dell, HP/COMPAQ, IBM PC and Printers
CERTIFICATION and TRAINING
*Standard First Aid and CPR
*External Case and Power Supply
*PC Technician with Microsoft Track
*ACC - A+, Net+, MCDST and MCSA
*Yellow Belt (BPI) Business Process Improvement
PROFESSIONAL EXPERIENCE
FEDEX Fort Wirth, TX 09/22/14 - Current
IT / DESKTOP SUPPORT II
Performs support for Desktops, Laptops and Printers
Responsible for inventory between recoveries and deployments.
Trouble shoots and diagnoses hardware and software issues for Desktops, Laptops and Printers.
Determines the most cost-effective course of repair.
Operates within standard operating procedures (SOPs) and Job Safety Analysis (JSAs) as well as reviews and updates both.
Ability to cover PC troubleshooting within the workplace as well as use basic networking skills to help with normal network issues.
Responsible for 5S, maintain a clean, neat and orderly work area.
WILLIE BROWN
DELL / JPS HEALTH NETWORK Fort Wirth, TX 05/05/14 – 07/04/14
DESKTOP DEPLOYMENT TECHNICIAN
Focus on replacement of obsolete general office desktop computing systems with the installation of new Dell desktop.
Work closely with Data Technicians to identify systems being replaced and imaging new desktop systems.
Ensure user data and settings are identified.
Ensure old desktop systems is backed-up
Run Desktop DNA to preserve user settings
Replace with new desktop system
Migrate peripherals such as scanners and printers
Restore user data and user specific settings
Validate hardware and ensure applications are functioning properly
Document process and identify areas requiring follow-up
Clear daily Service Desk tickets in queue
HENRY SCHEIN Arlington, TX 11/4/13-03/7/14
Support Tech 1 / Customer Services Support
Provides support to end users on a variety of Dentrix dental software issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls and click to chat via Bombgar (Remote Desktop Access Software)
WB PC SUPPORT Coppell, TX 11/5/12–11/1/13
SUPPORT TECHNICIAN
I repaired various electronic devices, such as personal computers, monitors, disk drives and printers.
Maintenance involved, repairing computer equipment; assembling devices; and installing electronic components.
WISTRON GREEN TECH (Texas) Corp. Grapevine, TX0 5/14/12-11/12/12
SR TECHNICAL SUPPORT SUPERVISOR
Wistron Green Tech (Texas) Corporation engages in recycling of electronic industrial waste.
My primary job function was to supervise the Desktop, Laptop and Electronic side of recycling.
My primary focus also consists of hard drive data destruction, destroy or recycle any electronics material in a responsible environmental manor.
ROUND2 ELECTRONIC RECYCLING Coppell, TX 08/10-05/12
SR DESKTOP SUPPORT TECHNICIAN
My primary focus is on Recovery, Reutilization, Recycling desktop computers and training lower level technicians as assistance is needed.
My job was to refurbish, recycle desktop computers and perform quality inspections on computers to be cost effective.
WB PC SUPPORT Austin, TX 02/11/08 –08/27/10
SUPPORT TECHNICIAN
I repaired various electronic devices, such as personal computers, monitors, disk drives and printers. Maintenance involved, repairing computer equipment; assembling devices; and installing electronic components.
WILLIE BROWN
DELL COMPUTERS Austin, TX 04/99 –02/08
TECHNICAL SUPPORT SR TECHNICIAN
Responsible for troubleshooting, repair, and data collection on computer systems that fail in the manufacturing process, escalating issues to impacted groups, Engineering, Quality, Build, Quick Test, Software Integration (SI), and Burn.
Focused on driving team goals pertaining to cycle-time, productivity, and backlog reduction.
Effectively interprets work instructions to ensure products meet Dell Computers quality standards.
Strong ability to analyze and navigate software programs, plus maintain accountability for internal hardware components, such as CPU, DIMM, MOTHERBOARD, HARD DRIVES, etc.….
Coordinated with Line trainers, leads, personnel, and Line support technicians in gathering data to support pilot testing, and product research.
Assist IT with active Directory Permissions and Accounts password resets.
COMPAQ COMPUTERS Houston, TX 10/98 -04/99
ELECTRONIC TECHNICIAN
Troubleshoot workstation hubs, test and repair Compaq Computers.
APPLIED MATERIALS Austin, TX 03/97- 07/98
ENGINEERING TECHNOLOGIST I
Use written procedures to perform calibrations to run Process Transfers, analyze RF, Pressure and Voltage for customer acceptance inspections of SEMICONDUCTOR tools. Write test reports and corrective actions.
Troubleshot complex integrated circuits, cables, harnesses, and Hydraulic and Pneumatic systems to the component level with system schematics in a product and test engineering role.
Furnished lean and quality control training to new final test technicians within our department.
DELL COMPUTERS Austin, TX 1996 –1997
ELECTRONIC TECHNOLOGIST
Troubleshoot and repair personal computers which fail Dell build process.
Plan and conduct tests on electronic components, products, and systems, while applying knowledge and principles of electronic theory
EDUCATION
Certificates ACC A+, Net+, MCDST and MCSA 10/12/09-04/06/10
Associates MICROCOMPUTER TECHNOLOGY INSTITUTE 8/3/90-11/17/92
Computer System Technology
RETS ELECTRONICS INSTITUTE 8/3/90-11/17/92
Electronics Engineering
Certificate HARGEST VOCATIONAL and TECHNICAL COLLEGE
Offset Printing
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