Business analyst

Sharmee Mukherjee

LinkedIn: https://www.linkedin.com/in/sharmeemukherjee/

Email:****@******************.*** Phone: 609-***-****

Summary:

Over 8 years of experience as a Business Analyst in Salesforce technologies, AWS Cloud and Oracle CPQ Cloud Service Technologies.

Manage the AWS infrastructure and strategic vendor relationships.

Over 4 years of experience with AWS Cloud environment, designing, implementing, managing and supporting various AWS resources to build the environment from the scratch across different Application environment, Development, QA, Staging and Production.

Extensive experience in managing the AWS infrastructure and strategic vendor relationships and deploying the scalable infrastructure on Amazon Web Services (AWS).

Spinning on/off based on business demand, of AWS resources such as EC2, S3, EBS, IAM, Lambda, Application Load Balancer, Auto scaling, Route53, VPC.

Deploy and monitor scalable infrastructure on Amazon Web Services (AWS).

Good interpersonal skills, team-working attitude, takes initiatives and very proactive in solving problems and providing best solutions.

Maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems. Release and configuration management of production systems.

Pre-production Acceptance Testing to help assure the quality of our products/services.

Experienced in generating reports and projection graphs using QlikView and Tableau tools.

Technical Skills:

Salesforce Technologies: GUS, Quip, Support Force, SFDC, Confluence, Einstein Analytics, Cloud Health

Amazon Web Services: IAM best Practices, AWS S3 Buckets, CloudWatch, CLI Tools for Managing S3, EC2- AMIs, Instance Types, Volumes, Snapshots, Auto-Scaling, EBS, AMI, RDS, AMS Services, Route 53, DNS Routing Policies, VPC and Application Services

Tools: SQL, QlikView, Tableau, Oracle CX Cloud and CPQ Cloud, Microsoft Visio and Advanced MS Excel

Certifications: Oracle Certified - CPQ Cloud Service Presales and Sales, Field Service Presales and

Sales and CX Cloud - Engagement Cloud (Sales and Service).

Education:

Master of Business Administration (M.B.A.), Nagpur University, India (Major- Finance) June 2012.

Bachelor of Business Administration (B.B.A.), Nagpur University, India (Major- Finance) June 2009.

Salesforce, Dallas, TX January 2020 - Present

Business System Analyst

Assist in the delivery of new capability and continuous improvement for the infrastructure systems, storage, and database technology services.

Conduct extensive investigations into business use cases and requirements, clearly document, and communicate to engineers for the design of the solutions.

Analyze data, conduct surveys, hold focus groups, and other meetings to facilitate the gathering of business needs and requirements.

Ensure accurate output to reflect the business value, backed up by key performance indicators around cost, productivity, time saved, or other tangible metrics.

Analyze business requirements and translate them into the appropriate deliverables in an Agile delivery model.

Document business level success metrics. Performed thorough UAT testing to ensure requirements are correctly met.

Closely work with cross-functional team Business Analysts and other team members during UAT testing, tracking issues via GUS, making recommendation to find resolution and achieved end user sign-off

Optimize costs spent on AWS resources and identified resources to be scaled down to save cost on non-utilized virtual assets

Forecast infrastructure cost during project initiation of requirements and solutioning Infrastructure cost optimization

Qualify business requests for submission through the project intake process.

Engage with cross-functional IT teams to socialize business requirements and analyze options for technical solutions and ensure compliance with business objectives.

Business engagement throughout the execution of the projects to ensure a successful transition through communication, change management, training, and post-implementation support.

Effectively collaborate and communicate with the functional stakeholders in various business groups and IT.

Business process analysis, system requirements, as well as data modeling and detailed functional design.

Ability to work on multiple efforts simultaneously, prioritize conflicting demands, and set expectations accordingly

Customer service oriented with strong interpersonal and leadership skills

Excellent time management and prioritization skills and ability to work well and collaborate with other teams of various skill levels

Nissan Motor Corporation, Irving, TX February 2019 – January 2020

Associate Consultant

Collaborate with cross-functional teams to analyze, build process flow, design and develop business requirements in context of Agile/Scrum delivery model.

Manage the AWS infrastructure and strategic vendor relationships.

Work with internal teams to create the migration process of legacy systems to the AWS cloud.

Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design. Work with Security division to design and manage IAM roles for users, vendors and other third-party vendors.

Requirement gathering from Client stakeholders and prioritize based on business impact.

Use SQL queries to extract data from servers, Defect and Root Cause analysis.

Drive a tight site release process with quality and efficient execution against deadlines.

Work with business and development teams to understand production vision, requirements and roadmap.

Generate reports and projection graphs using QlikView and Tableau tools.

Deploy, maintain and manage AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems.

Release and configuration management of production systems.

Pre-production Acceptance Testing to help assure the quality of our products/services.

System troubleshooting and problem-solving across platform and application domains.

Suggest architecture improvements, recommending process improvements.

Ensure critical system security through the use of best in class cloud security solutions.

Support the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development).

Thought Works July 2012 - July 2018

Business Analyst Consultant

Used SQL queries to extract relevant information from Exchange data.

Gathered business requirements to understand financial impact on business processes.

Participated in daily scrum meetings, Sprint planning, Retrospective, Grooming and Sprint Demo.

Partnered with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS.

Validated the compliance and secure Cloud solutions, as well as value-based, on-demand services to facilitate the effective transition and migration of projects and programs into unique and adaptive cloud environment.

Worked with several third-party vendors in big data and other areas to support our overall cloud initiative.

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