Desktop Support Manager
Resume:
CARLOS A. DIAZ, JR.
New Britain, CT 06053
*************@*****.***
SUMMARY: Seeking to obtain a position that will further advance my experience as a professional leader and utilize my computer knowledge and ability to multi-task; as well as exceptional customer service, time management, and problem-solving skills. Trained in Crisis Prevention and Intervention, CPR/First Aid Certified, Computer maintenance/repair.
EDUCATION:
2006 – 2008 Challenge International Bible College and Seminary Wildwood, FL
Associate Degree, Theology/Theological Studies
2013-2014 Porter and Chester
Rocky Hill, CT
IT program, CompTIA A+,
EXPERIENCE:
Oct. 2019 – Present Decian
269 Main St, Portland, CT
Account Executive: Develop and flourish relationships with small to medium-sized businesses within CT in order to help them select the right solutions that best fit their IT needs. Manage the sales cycle from start to finish. Generate leads and referrals through prospecting, cold calling, and networking.
Jan. 2015 – Oct. 2019 Allied Universal Securities
111 Founders Plaza #1001, East Hartford, CT
Account Manager: Oversee the day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
Security Operation Center Agent / Site Supervisor: Responded / assisted with urgent matters, perform preemptive security protocol status checks as part of standard surveillance activities. Conduct risk mitigation by synthesizing data; conduct device testing of all offices. Work with various security monitoring systems; supervising day to day operations. Assisted account manager in all operational needs such as scheduling, payroll, conduct new hire interviews, training, and handle disciplinary actions.
Oct. 2013 – June 2014 CompuCom/Insight Global (Cigna account) 900 Cottage Grove Rd, Bloomfield, CT
IT Consultant: Assisted with inventory control, Equipment disposal, Hard-drive sanitation, Hardware repair, Asset management, Desktop support and PC build and troubleshoot, windows XP, Windows 7, Outlook 2010, and RSA Secure ID. Oct. 2010 – Sep. 2012 CRT/McKinney Shelter
34 Huyshope St, Hartford, CT
Residential Aid: Assisted with the development of the Individual Support Plan (ISP), Assisted and helped manage residents, Managed distribution of medication of residents, Managed residents physician/medical appointments, Documented all health care concerns for consumers, and Confirmed all staff charts in writing and data/clerical duties.
March 2010 – May 2010 Park Place Health Center
5 Greenwood, Hartford, CT
Housekeeper: Operated cleaning machinery
(polishers/buffers/etc.), Provided intricate maintenance needed throughout facility, and maintained quality assurance with OSHA, EPA, and State Health Depts.
March 2009 – Aug. 2009 CT Science Center
250 Columbus Blvd, Hartford, CT
Visitor Service Specialist: Provided customer service, Assisted with facility tours for corporations and schools, Operated Point of Sale software and was responsible for nightly deposits. Feb. 2008 – Aug. 2009 Youth Challenge of CT, Inc.
15-19 May St, Hartford, CT
Residential Staff: Supervised and maintained responsibility over residents of the adult substance abuse program, Assisted in community sponsored events, and provided peer counseling with residents.
REFERENCES: AVAILABLE UPON REQUEST.
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