Information Security Office
Resume:
Freandre A. Poole
Riverdale, Georgia 30296
Phone 404-***-****
E-mail: ********@*******.***
https://www.linkedin.com/in/freandre-poole
SUMMARY OF QUALIFICATIONS
United States Army Veteran with 17 years of experience in active duty service. Information Technology and Project Management professional offering over 10 years of exceptional technical acumen and proven ability to manage and maintain high-availability systems. Experienced team leader, adept at supervising and training diverse IT/IS staff on all aspects of installation, configuration, troubleshooting, and support. Ensure robust security to patch vulnerabilities and protect against unauthorized access; external and internal threats; and malware.
Areas of Expertise
Security Clearance
Information Security Practices
System Migrations & Upgrades
Team Leadership & Training/Mentoring
Fiscal and Project Management
System/Equipment Integration
Vendor Management
Windows OS Platforms
Certificates/Training
Introductory Leader Course, Advanced Leadership and Management, Signal Support Specialist, Information Technology Specialist, and Administrative Specialist
Windows Operating System experience: XP; Professional; Vista; Windows 7, 8, 10; and Microsoft Office 2003-2013
Operating systems, Microsoft Office software, printers, laptops, and copier installation
Security +; A +; and Network + certification
Linux; October 2012-September 2012
wiring T1 lines POTS lines 110 BLOCK and 26 pair
PROFESSIONAL EXPERIENCE
United States Army
Supervisor Signal Support Specialist
Joint Base Lewis, McChord, Washington Oct 2014 - Dec 2015
Fort Knox, Kentucky Oct 2012 - Nov 2014
Coordinated the installation, operation, and maintenance of tactical communication equipment supporting over 1,000 soldiers.
Directed and coordinated direct activities of five lower managers and twenty soldiers in IT Division of both Army bases.
Enforced, maintained, and reviewed Army policies and procedures on equipment procurement and technology issues on a daily basis.
Maintained accountability of all assigned equipment valued at $8 million.
Ensured the functionality of equipment; proper installation of equipment prior to use; and appropriated adequate technological resources prior to deployment.
Analyzed, diagnosed, coordinated and planned computer installations, moves, adds, changes and repairs for the 1st and 2-14th Field Artillery and 6th Squadron 4th Cavalry Regiment.
Managed active directory and user accounts on exchange services that support over 400 users during simulated exercises.
Supported 500 internal users by diagnosing and resolving hardware, application, and computer network issues.
Enforced Army network security and information assurance policies.
Supervisor Training Instructor
Fort Wainwright, Arkansas Oct 2008 – Sept 2012
Monitored progress within each department toward goals attainment utilizing measurable data in spreadsheet applications.
Responsible for the safety and welfare of nine lower supervisors and 50 front-line employees.
Supervised and ensured all Army policies were met and implemented on a daily basis.
Maintained accountability of all assigned equipment valued at $5 million.
During deployment in Kuwait, Afghanistan, and Iraq was responsible for equipment maintenance and security.
Information Systems Analyst
Fort Bliss, Texas June 2005 – Oct 2008
Diagnosed hardware and software malfunctions, replaced, and repaired deficiencies.
Created user accounts, computer accounts and managed user account modifications as domain administrator on Windows Server 2003 active directory.
Applied hot fixes and patches, installed patches to PCs in order to stay current on security vulnerabilities within the organization.
Responsible for analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
Maintained 700,000 worth of equipment without any loss or damage to equipment.
Achievement
Recognized by Commanding Officer for dedication in organization progress towards Army wide domain migration, and organization meeting all deadlines.
EDUCATION
Bachelor of Science in Health Care Education
Trident University Cypress, California
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