Desktop Support Software

Sammy Alswary

Phoenix, AZ, ***** 602-***-**** addudl@r.postjobfree.com

Summary

Knowledgeable information technology professional 10+ years’ experience utilizing skills in multiple software and hardware platforms. Performed in many facets of daily operations from help desk, leadership and management

Education

ASSOCIATES DEGREE GRADUATED: 2015 GATEWAY COMMUNITY COLLEGE

Applied Science in Network Technology

BACHELOR OF SCIENCE GRADAUTED: 2019 ARIZONA STATE UNIVERSITY

Networking and Cyber Security Technology

CERTIFICATIONS

CCNA

CCNP

A+

Skills & Abilities

MANAGEMENT

Managed team of technicians setting up 900+ computers, networks and telecom phone lines.

Troubleshooting computers hardware and software. Setup and tear down hardware. Network troubleshooting and repair. Imaging and reimaging computers over SCCM jump server, and Unlocking users accounts using Active Directory manager, assisting users with their login accounts, Managing and scheduling a crew.

TECHNICAL

Java programing,

C++

web programing

Networking

Unix and Linux

Experience

SITE IT LEAD, DESKTOP SUPPORT TTEC PRESENT

Troubleshooting hardware and software, managed the setup and organized the ramp down of entire production floor.

Repaired, regulated and readjusted networking to meet constant change in demand.

Managed IT team’s schedules to adjust for full coverage on production floor to meet client’s needs.

Handling ticketing issues for users using Snow (service now), by creating, closing or solving IT issues.

DESKTOP SUPPORT WELLS FARGO OPERATION CENTER SEPTEMBER 2017 – MAY 2018

Assisting Desktop team in troubleshooting computer, email, and user accounts issues.

Installing and maintaining computer operating systems hardware and software packages.

Provided technical assistance and resources on a regular basis.

Verified fresh hardware and software for compatibility with company systems.

PC TECHNICAN SMART SOURCE OCTOBER 2006 – JANUARY 2013

Help desk support. Troubleshooting computers hardware and software.

Detecting and removing malicious software. Installing software, and reimaging PCs.

Upheld technology procedures in coordination with information technology teams.

Assisting customers by setting up printers and resolving connectivity issues.

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